Tech JDI

Tóm tắt công việc

Our client focuses on cutting-edge mobile phone security research and development, studying the latest advanced attacks against mobile phones and inventing solutions to defend against them. You will join a world class team of cyber security experts in keeping e-commerce companies, financial institutions, and governmental organisations safe from cyber attacks.
We are searching for individuals to join their HCMC-based Engineering and Support Centre as Senior Java/C/C++ Developers/Software Engineers/Support Engineers.
Very experienced applicant will be considered for a Team Lead role.
You will:

• Do software Development/Engineering together with the Engineering team in Singapore.
• Provide technical support to regional customers.
• Troubleshoot and escalate product defects / issues to the Engineering team in Singapore.
• Perform system maintenance for critical customers and handle some product testing and support documentation work.

Software Development

• Develop extension modules in Java / C/C++ (depending on your skillset) for main product codebase and customer-specific requirements

Technical Support

• Monitor status of critical infrastructure.
• Perform Tier 2 and 3 Technical Support
• Troubleshoot and investigate the faults reported by customers.
• Troubleshoot existing C/C++ or JAVA codes.
• Maintain and update operational plans/procedures such as disaster recovery plans, and backup plans.
• Report Technical Support activities and SLA management.

Incident Management

• Liaise with Engineering team to resolve escalated issues, and perform ad-hoc requests.
• Keep track of the issue and update customer regularly.
• Provide incident reports and root cause analysis to help prevent future occurrences.

Change / Patch Management

• Plan and implement software updates/upgrades (i.e. Service Packs).
• Perform system maintenance work g. software patching and upgrades (after normal office hours, weekends etc).
• Ensure proper documentation.
• Comply with Change/Patch Management processes.

Testing and support documentation

• Keep abreast of new product developments and learn through attending training.
• Provide feedback to Engineering team of common customer issues or complaints to help improve the product.
• Own and maintain support documentation such as FAQ.

1) You want to join venture-backed start-ups to build meaningful products.
2) You love to work with smart people in a fast-paced working environment.
3) You desire to collaborate with overseas technical teams, and embrace opportunities to travel/work/relocate overseas.
We’ll offer you a conducive working environment with:
- Open communication with passionate and experienced members.
- Easy access to network of knowledge.
- Various Internal events including team building, and team outing.
- Competitive benefits, performance-based salary and bonuses.

Your Skills and Experience