DXC Vietnam

Tóm tắt công việc

Senior Support Analyst (SSA) in Application Management & Support (AMS) space needs to provide operational and technical support to the users of business applications to ensure that the business benefits of applications continue to be achieved throughout their lifetime.

Professional Responsibilities:
• Provide operational and technical support to the users of business applications
• Be responsible for designing, developing, modifying, and evaluating programs for various functional areas
• Analyzes existing programs or formulates logic for new systems, devises logic procedures, prepares flowcharting, performs coding, and tests/debugs programs;
• Develops conversion and system implementation plans;
• Prepares and obtains approval of system and programming documentation;
• Recommends changes in development, maintenance, and system standards;
• Train users in conversion and implementation of system;
• Works on problems of diverse scope in which analysis of data requires evaluation of identifiable factors
• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Fully adhere the Service Level Agreement (SLA) of the in-charged support.
• Work close with team lead/dispatcher to manage the work in scope
• Can manage small team (3-5 members)

Professional Requirements:
• Able to working night shift (Incentive)
• Strong English skill, especially spoken English;
• Good at interpersonal skills is required;
• Willing to take flexible work shifts (non-standard shift) and on-call supports per demands as assign are required;
• Ability to work independently and proactively are needed;
• Ability to communicate technical information in a non-technical language to users on both spoken and written;
• Ability to pick up and interpret technical information quickly;
• Ability to manage small team of 3-5 members
• Strong analytic and troubleshooting skill
• Work as part of a team, including the ability to develop new working relationships, share knowledge and work with colleagues within the team to meet service standards;
• Manage own workload while working on multiple projects with multiple priorities where priorities and circumstances often change;
• Good sense of customer service. Enjoy working with users and helping them to make the most of technology in order to provide a good service to their customers;
• Ability and willing to take shift-work and on-call support per demand. Ability and willing to take all kind of support activities in the scope of the engagement.
• Minimum 3 years of technical experience aligns with the need of the current open AMS position (Java, .NET. SharePoint, Database, Testing, etc.)
• Minimum 2 years of experience in support domain
• Have experience on at least one kind of helpdesk system (e.g Remedy, USD)
• ITIL knowledge is a plus.

Education/Training
• Bachelor's Degree in Computer Science/IT.
• The non-BS candidates might be considered once the person is capable on both communication and technical skill, to handle well support work.