Job Summary
Job description
Overview of job
Got It is looking for a talented and experienced leader to join our expanding operations team in our Hanoi office.
Got It’s operations team is at the heart of the company tackling the enormous challenge of cultivating the largest collection of on-demand knowledge experts in the world! You’ll be joining a fun and hard working group that is utterly passionate about their mission.
In this position, you’ll help drive quality and capacity management projects for the supply side of our marketplace. You'll come with the experience of building teams and systems that drive critical business metrics, ideally with adeptness for building product to support your needs. This role has the potential to influence multiple business verticals and become one of the founding members of Got It’s Hanoi based operations team.
The Core Job:
• Serve as the operational leader in our Hanoi office focused on supply side quality and capacity management
• Work cross-functionally with our Product, Engineer, and Analytics teams to streamline procedures, strengthen our core service delivery, and improve the way we do things
• Lead a team of talented Operations Associates by providing mentorship and guidance in day to day tasks and projects, along with long term career development
Job Requirement
• BA/BS degree from a top tier school with 4+ years working in a consulting, operations, or startup environment; MBA a plus
• Data-driven mentality - comfortable organizing unstructured datasets to identify trends and insights; SQL proficiency is a big plus
• An owner and self-starter personality - you’re constantly looking for ways to improve and don’t wait for others to tell you what to work on, always with a bias toward action
• Vendor management experience; ability to independently source and manage outside independent contractors
Extra Bonus Points For:
• Previous experience collaborating directly with technology Product and Engineering teams developing either internal or customer facing tools
• Power user level experience with Microsoft Office suite, Google Sheets, CRM databases
• Previous experience managing online communities and / or successfully employing crowdsourcing to solve discrete problems
• Fast paced startup growth experience, you've been through the scaling phase before
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- BA
- MS SQL
- MS Office
- CRM
COMPETENCES
- Working Independently
BUSINESS PROFILE
GotIt, send a gift to anyone at anytime, instantly!
At GotIt! we’ve built an on-demand service creatively.
It is a marketplace for expertise, based on a messaging platform. As a service, we can offer a guarantee: chat with an expert, right now! We match you within seconds for a 10 minute chat session.
Today we are live with hundreds of thousands of “aha moments” occurring monthly, and we’re pretty excited about how efficiently this free market works.
We really need to hire amazing people. With the addition of key individuals, we are poised to get this technology into the hands of everyone needing interactive learning “aha” moments – and that encompasses a lot of us. The enormity of the opportunity and potential reach of what we’re creating is what motivates us. Plus it’s a lot of fun working at GotIt!
Join us: we’re hiring the intellectually curious to join our team of builders, thinkers, operators creating a tangible, meaningful footprint in the world.