Company Size : 100-499
View moreOverall Job Purpose:
The Storage & Backup Engineer role provides technical support and management of Data Centre Services and its customer’s storage and backup infrastructure.
Description:
• Troubleshoot Enterprise storage or backup incidents, problems and issues
• Creating and performing authorized changes to customer environments, attending CABs where necessary
• Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
• Perform detailed root cause analysis as necessary
• Demonstrate proper incident management response related to mission critical enterprise storage or backup infrastructure problems
• Provide third/fourth level escalation support within DCS Customer base for Enterprise Storage and Backup Incidents
• Participate on technology updates and maintaining reliable core infrastructure by ensuring that software & hardware are updated to supported and secure levels
• Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
• Working on shift pattern working hours to ensure system is operated 24/7
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
We enable people to do business by planning, supplying, integrating and managing their IT. We make IT work through partnership, knowledge and passion: trusted to run IT infrastructure and services for leading business across Europe for 40 years.
SCC runs IT infrastructure and services for over 2,500 customers in more than 50 countries.
We operate out of 75 locations in the UK, France, Romania and Spain.
2,000 people in 10 major cities including its Birmingham headquarters, London, Manchester, Edinburgh and Belfast make SCC the country’s principal independent IT services provider.
We continue to evolve through organic investment, acquisitive growth and achieving a cultural fit with our customers.
ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.