Company Size : 100-499
View moreSCC
• Monitoring and maintaining switching infrastructure to agreed service levels
• Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
• Performing Firewall Configuration, troubleshooting and Administration
• Managing incidents and problems appropriately within agreed service levels
• Creating and performing authorized changes to customer environments, attending CABs where necessary
• Perform root cause analysis on reoccurring incidents
• Assist engagement with projects to ensure design of technical solutions are in line with the requirements of the customer
• Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites
• Ensure technical documentation is completed and updated to professional standards
• Contribute to the continuous improvement programmes of all technology platforms across the datacentre
• Log calls with third party vendors (such as CISCO or Fortinet) and escalate when necessary
• Contributing to delivering team performance
• Lead technical customer discussions. Do this with the best possible outcome as your main priority.
• Provide advice and guidance to the technical specialist team and act as an escalation point within the function where required.
• Design and production of documentation to a high level including technical drawing, process models, customer communications and major incident reporting.
• Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
• Working on flexible shift patterns to deliver 24/7 365 service
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
We enable people to do business by planning, supplying, integrating and managing their IT. We make IT work through partnership, knowledge and passion: trusted to run IT infrastructure and services for leading business across Europe for 40 years.
SCC runs IT infrastructure and services for over 2,500 customers in more than 50 countries.
We operate out of 75 locations in the UK, France, Romania and Spain.
2,000 people in 10 major cities including its Birmingham headquarters, London, Manchester, Edinburgh and Belfast make SCC the country’s principal independent IT services provider.
We continue to evolve through organic investment, acquisitive growth and achieving a cultural fit with our customers.
ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.