TRG International
Get requirements/ problems from customers:
– Receives mainly from telephone calls or emails from customers reporting problems or having questions about the [application: Sun / Retails / ERP] Software
– Fact Finds to identify the source of the problem/error
– Identifies procedures followed which led to problem/error
– Answers questions, take measures to resolve problems related to the software
– Responds to customer problems/errors that arise from the use of the product
– Record issues/ problems
Analysis and Management of Open Cases including:
– Uses Technical Consultant, Functional Consultant and other available resources to gain understanding of the product so as to resolve software problems/errors or to recommend changes to the program
– Resolve customer issues via testing, research
– Creates reasonable work-arounds for software issues
Responsible for achieving objectives:
– Taking personal responsibility to oversee that a problem is followed through to resolution and the end user is satisfied
– Responding promptly as problems/errors are reported
– Approaching case problems with a positive mindset
– Punctual report to work
– Expressing empathy towards internal and external customers
English
Speaking: Advanced - Reading: Advanced - Writing: Advanced
Chinese
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
TRG adds value in a challenging and dynamic market by delivering the right IT solutions that work quietly and brilliantly in the background, freeing our customers up to focus on their core. We do this by hiring people we believe in, and who believe in TRG, and empowering them with the skills and processes to outthink our competitors and deliver genuinely better solutions for our customers.
We are a genuine consultant and partner who deeply understands the challenges of our customers’ business and is always ready to go the extra mile to deliver exactly the right solution for them. It is not about what we sell, it is all about how we think. Our solutions include: Financial Management, Enterprise Performance Management, Retail Management, Virtualisation, Hospitality and People Performance Management.
We are calling all professionals joining our team. Submit your CV now and let us kickstart your Career!
ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.