Company Size : 100-499
View moreSCC
Overall Job Purpose
The Infrastructure Engineer and 2nd line Infrastructure Engineer roles provides technical support and management of Data Centre Services and its customer’s server, operating system, virtualization and Exchange mail infrastructures.
General Description
- Monitoring and maintaining Infrastructure environments to agreed service levels
- Managing incidents and problems appropriately within agreed service levels
- Creating and performing authorized changes to customer environments, attending CABs where necessary
- Perform root cause analysis on reoccurring incidents
- Ensure technical documentation is completed and updated to professional standards
- Scheduled maintenance and patching of Infrastructure environments as necessary
- Contribute to the continuous improvement programmes of all technology platforms across the datacentre
- Call logging and escalation with third party vendors (such as Microsoft, VMware, Mimecast or Citrix)
- Contributing to delivering team performance
- Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
Description - 2nd Line Infrastructure Engineer:
- Troubleshooting infrastructure related technologies for Data centre customers
- Working on fixed European support hours basis (13:00-22:00 VN Local time)
- May be required to occasionally to fill in single shifts on managed services shift roster
Description - Infrastructure Engineer:
- Assist engagement with projects to ensure design of technical solutions are in line with the requirements of the customer
- Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites
- Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades
- Working on flexible shift patterns to deliver 24/7/365 service
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
We enable people to do business by planning, supplying, integrating and managing their IT. We make IT work through partnership, knowledge and passion: trusted to run IT infrastructure and services for leading business across Europe for 40 years.
SCC runs IT infrastructure and services for over 2,500 customers in more than 50 countries.
We operate out of 75 locations in the UK, France, Romania and Spain.
2,000 people in 10 major cities including its Birmingham headquarters, London, Manchester, Edinburgh and Belfast make SCC the country’s principal independent IT services provider.
We continue to evolve through organic investment, acquisitive growth and achieving a cultural fit with our customers.
ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.