What we’re looking for :
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and responsibilities
- Act as a liaison between client and customer on incident issues while maintaining the integrity of our level of service
- Triage incident service request by inbound and outbound phone calls, email or web portal as a point of contact
- Identify and assign the incident to the appropriate severity level, category, priority, team, and engineer
- Manage the lifecycle of the incident until resolution
- Make use of the appropriate information provided by the software and database systems to build problem resolution skills, and maximize the quality of support and the timeliness with which it is provided to customer
- Identify and incorporate conflict resolution techniques
- Strong communication skills– An ability to clearly communicate to customers who are in a critical stage escalation. Strong interpersonal skills, an ability to influence and English language skills are a must
- Strong relationship management– A collaborative nature and act as a technical advisor in strategic committees
- Effective business management– An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solve
- University/College degree
- Good communication skill in English
- Since our customers/ clients are based abroad, our potential candidates are expected to be able to work in shifts; or public holidays (with overtime compensation)
English
Speaking: Fluently - Reading: Fluently - Writing: Fluently
Do you want to be part of a great team and be responsible for building global websites that change the way we do business?
Do you want to be a key part of a team that redesigns, re-launches and re-invents our business?
We are an international company that has office in 6 countries and supports customers in more than 20 languages. We employ more than 2,000 people worldwide and are looking to recruit one more key member on staff: you.
ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.