Job Summary
- Technical Skill:
- Windows ,
- Android ,
- Firewall ,
- LAN/WAN ,
- Networking ,
- Basic ,
- Anti-Virus ,
- CRM ,
- Encryption ,
- LAN ,
- WAN
Job description
Overview of job
We are looking for two Technical Support Specialists to resolve customer technical issues of moderate complexity in a timely and effective fashion. The work involves researching, testing, and replicating issues, as well as reviewing technical documentation and existing solutions, or devising workarounds and escalating true product issues to our Escalations team.
Preferred Skills & Qualifications
• Scripting (PowerShell and/or Bash)
• Database (SQL and/or MongoDB)
• Microsoft MSP/MCSA/MSCE
• CompTia A+, Network+, Security+
Job Requirement
• Fluent English (excellent skills for both spoken and written)
• Minimum 2 year experience in similar role
• Technical troubleshooting and issue documentation
• Experience of installation, configuration and troubleshooting of Windows Desktop, Mac and Android operating systems
• Good understanding of software deployment and disk imaging solutions
• Strong knowledge of firewalls, anti-virus and encryption products
• Understanding of LAN/WAN networking configuration
• Experience of writing and using basic database queries
• Experience with one or more CRM or ticket tracking systems
• Customer service - effectively communicate both verbally and written
• Initiative, tenacity, and a passion for supporting customers
• Ability to prioritize and manage a high workload within a fast paced environment
• Able to work independently whilst also contributing to the team
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Windows
- Android
- Firewall
- LAN/WAN
- Networking
- Basic
- Anti-Virus
- CRM
- Encryption
- LAN
- WAN
COMPETENCES
- Documentation
- Customer Care
- Proactive
- Working Independently
BUSINESS PROFILE
Absolute Software provides persistent endpoint security and data risk management solutions for thousands of customers around the globe.
Absolute, founded in 1993 in Vancouver, Canada, provides persistent endpoint security and data risk management solutions for thousands of customers around the globe. By providing them with a persistent connection to all of their devices, our customers can secure endpoints, assess risk, and respond appropriately to security incidents.
Our Persistence technology is embedded into the core of over a billion endpoints. Once activated, it provides you with your comprehensive visibility into all of your devices enabling you to confidently manage mobility, investigate potential threats, and take action if a security incident occurs. Most importantly you can apply remote security measures to protect each device and the data it contains. No other technology can do this.
Today, our security-as-a-service solutions protect millions of computers worldwide with subscribers who range from individuals to the largest public and private sector organizations.