Job Summary
Job description
Overview of job
Fresh Studio is a food consulting company, assisting clients with every aspect of their food provision. From farm to fork, from sourcing to marketing. Our technology partner ThisFish Inc., a Vancouver-based software company, is currently looking for a dynamic, adventurous support engineer/developer to join their team. The position is based in Southeast Asia and maybe based in Fresh Studio's Ho Chi Minh City office.
MISSION: To provide core support to our development team working on our Tally software, a manufacturing execution system (MES) for seafood processors and canneries; To provide software testing, installation and customer support for the Tally software.
DUTIES & RESPONSIBILITIES
● Providing first-level technical support to customers in multiple time zones in Southeast Asia and the world
● Configuring software to address customer needs prior to installation in factories
● Providing on-site support for the installation of software in factories
● Escalating bug fixes and customer requests
● Perform end-to-end QA testing
Job Requirement
SKILLS & EXPERIENCE
● At least 1-3 years of experiences
● Experience providing customer technical support and training
● Analytical, attention to detail, and technical problem solving
● Proactive in responding to customer needs
● Experience with Linux, Bash scripting language and Docker (preferred), or a strong willingness to learn fast
REQUIREMENTS
● College or University degree in Computer Science or a related discipline
● Strong verbal and written communication in English and in one language among targeted countries (Thai, Vietnamese, Indonesia, Philippines)
● Ability and willingness to travel throughout Southeast Asia and to Canada
HOW TO APPLY
Please send your resume and a 300-word cover letter written in English on why you would like to work for ThisFish Inc.
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
-
Vietnamese
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
-
Thai
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Linux
- Bash
- Docker
COMPETENCES
- Problem Solving Skills
- Customer Care
- Analytic Skills
- Communication Skills
- Proactive
- Willing to learn
- Detail oriented
BUSINESS PROFILE
Fresh Studio is one of the leading consultancy company in Asia.
We are a consultancy firm that cares about agriculture. Dedicated to deliver enjoyment to consumers, we do so through sustainable business development. Our work ranges from agricultural inputs to fresh produce, processed goods and end consumer products.
We dedicate to deliver enjoyment to consumers through sustainable business development.
Our scope of work ranges from agricultural inputs to fresh produce, processed goods and end consumer products.
Our mission focuses on ''Grow better lives from farmers to consumers by making our clients successful in the production and marketing of sustainable food".