Tek Experts

Overview of job

Do you have a passion for training and mentoring? Do you have a strong Microsoft Dynamics CRM experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring several Dynamics CRM subject matter experts (SME) who will help upskill our IT support colleagues to solve complex Dynamics CRM support requests.

DUTIES & RESPONSIBILITIES

• Plan, create content, deliver training in our learning management system and in-person for our teams
• Collaborate with training and development for feedback, impact, versioning, update, and report of the courses
• Be accountable for the quality department needs
• Meet with software support engineers once per week, review what works well and what needs improvement
• Work with an operations manager for project needs and new implementations following include (training, processes, selection)
• Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action.
• Assist with daily and weekly radar sessions providing case reporting details that can help with the analysis of case trends.
• Provide specific feedback into advanced cases to the Managers contributing to customer software support engineers development.
• Help identify difficult topics and knowledge gaps on the team, liaising as needed with Client partners and colleagues collaborating in projects. • • • Seeks supplemental training to improve performance and develop a specialization. develop the training roadmap to Be provided to the department trainers for delivery.
• Assist with new hire interviews to evaluate candidates level of expertise, profiles, skillset, and capabilities desired for the required team/business unit.

REQUIREMENTS

• Microsoft Dynamics CRM knowledge expertA thorough knowledge of Dynamics CRM and a desire to share that knowledge with others
Strong relationship management
• A collaborative nature and act as a technical advisor in strategic committees
• Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
• Effective business management: An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solve