TOG recruitment

Overview of job

For one of our clients, TOG recruitment is looking for Infrastructure Engineer in Ho Chi Minh City. 

Our client is Europe’s leading privately owned IT services organization, with presence in the UK, France, Spain, Romania and Vietnam. As part of their planned strategic growth and expansion, it’s very attractive to apply right now.

- Monitoring and maintaining Infrastructure, Backup environments

- Managing incidents and problems appropriately within agreed service levels

- Creating and performing authorized changes to test, production environments, attending CABs where necessary

- Perform root cause analysis on recurring incidents

- Ensure technical documentation is completed and updated to professional standards

- Scheduled maintenance and patching of Infrastructure, Backup environments as necessary

- Contribute to the continuous improvement programs of all technology platforms across the datacenter

- Call logging and escalation with third party vendors (such as Microsoft, VMware, Citrix)

- Contributing to delivering team performance

- Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.

- Troubleshooting infrastructure, backup incident

- May be required to occasionally to fill in single shifts on managed services shift roster

- Assist engagement with projects to ensure design of technical solutions are in line with the requirements of database team, developer team

- Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades

- Minimum 5 years’ experience in Infrastructure area

- Strong background with compute technologies in large-scale deployments

- Advanced technical Knowledge and hands on experience in the below technologies or variants of in an enterprise level support environment:
 Microsoft Windows Server products
 Microsoft AD (Active Directory) and integrated elements/technologies such as DNS, GPO, DHCP, AD DS, AD FS, RBAC, DFS, DFSR, NPS
 Microsoft Windows Update WSUS

- Advanced technical knowledge of Exchange technologies (Exchange 2010, Office 365)

- Advanced technical knowledge of virtualization technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, SRM)

- Advanced technical knowledge of NetBackup, Backup Exec

- Advanced technical knowledge of Symantec endpoint protection SEP

- Server Hardware Support (HP/IBM)

- Ability to use the Service Now tool to manage incidents/changes/problems tickets

- Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam

- Document new and existing processes

- Able to work as a member of a team but also manage up, across and down where required

- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents

Desirable Requirements
- ITIL qualification or awareness of the ITIL processes
- Experience with Monitoring, Service provider ticketing toolsets like SCOM, ServiceNow
- Scripting and Automation knowledge
- Degree in Computer Science or equivalent preferred
- Experience of design and delivery within Wintel, VMware, Exchange and Citrix environments