Job Summary
Job description
Overview of job
*) Responsibilities
- Act as the primary technical contact (live chat), deliver advanced technical troubleshooting and problem-solving solutions for business customers using the website builder product for their online stores
- Collaborate with Customer Support Agent and your team leader to figure out the issues and ensure the product is run effectively on the customer's website
- Work with the manager to solve critical issues by defining the problems, customer expectations, ensure their online store stability while using our products
- Work with technical managers and CS team leader when the additional support is needed
- Help create knowledge base content - this includes writing and updating existing articles, and create visual content as needed.
Job Requirement
*) Requirements
- Minimum 2+ years’ experience in common web languages: HTML, CSS, and JavaScript
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Knowledge in the open-source system and the eCommerce system is a plus.
- Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities
- Driven, self-motivated, enthusiastic and with a “can-do” attitude
- Ability to work well under pressure and meet tight deadlines
- You’re passionate about eCommerce. Comfort in a startup environment as we move quickly and wear many hats in a dynamic environment.
*) Benefits
- Salary is commensurate with your skills. Salary range: $400 - $800 or negotiable
- Spa treatment weekly.
- Training activities from team leaders in technical support skills and a customer-centric mindset
- Working directly with foreign customers and colleagues, leverage your Business English Communication skills
- Opportunity to be promoted to a higher position
- The candidate can also pitch the ability to have an impact on multiple parts of the business and grow with us
- Working time: 8:30 AM - 12:30 AM, 2:00 PM - 6:00 PM Monday to Friday
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- JavaScript
- HTML
- CSS
- jQuery
- SPA
- Ecommerce
COMPETENCES
- Customer Care
- Self Motivated
- Enthusiastic
- Communication Skills
- Work under pressure
BUSINESS PROFILE
Seal Commerce is a company specializing in providing comprehensive solutions to help businesses optimize business efficiency on the e-commerce platform in the world such as Shopify, Magento, ... and have a vision to reach into one own platform.
With youthful culture, the spirit of "learning to do, to learn, to reach the big sea", Seal Commerce believes that it will bring you a professional working environment and still be comfortable and create conditions for You have the opportunity to develop yourself in the most comprehensive and positive way.