Wirecard Vietnam
An Phu Plaza, 117-119 Ly Chinh Thang, TP Hồ Chí Minh
Company Size : 25-99
View moreJob Summary
Job description
Overview of job
We are looking for Customer Service Engineer and your responsibilities are:
- Work with customers to get business requirements and analyze the requirements.
- Work with the Software Team to implement the customer requirements.
- Test payment app on EDC devices, and test web apps which support EDC system.
- Create test script, report any bug findingsand keep tracking bugs on Jira system.
- Create user guide document and training user. Also support customers to install EDC system.
- Setup and configure, operate POS terminal, NAC, NCC, HSM.
- Co-coordinating and managing one or more simultaneous projects within assigned scope, schedule together with the Sales, developer team and providing project reports
Why You'll Love Working Here
13th month salary, Year-end performance bonus, Health-care package, Company outing and Team building activities
Job Requirement
Your Skills and Experience
Technical skills:
- University Degree in IT with 2 years relevant experience.
- Being capable of reading and understanding hardware interface specs and able to create software that interfaces with the hardware.
- Ability to gain an understanding of software architecture then analyze & resolve issues.
- Knowledge of software programming or testing.
Soft Skills:
- Basic English communication.
- Strongly developed oral and written communication skill with strong customer service ability.
- Good analytical skill.
- Possessing a high degree of initiative and independent judgment, and well-developed analytical and problem solving skill.
- Good team-work spirit.
- Professional ability in demo, introduction, meeting and discussion.
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Tester
- BA
- UI
- Architecture
COMPETENCES
- Communication Skills
- Customer Care
- Analytic Skills
- Problem Solving Skills
- Working Independently
- Proactive
BUSINESS PROFILE
Wirecard is a payment solution service provider.
Wirecard provides financial institutions and regional and international merchants in Asia Pacific with a wide variety of payment and issuing processing as well as fraud management solutions.
Catering to the specific needs of regional merchants across a broad spectrum of industries, we are connected to more than 50 financial institutions and local payment schemes in Asia Pacific.
Wirecard's subsidiaries in Asia Pacific are part of Wirecard AG, headquartered in Germany and listed on the Deutsche Börse Frankfurt (Frankfurt Stock Exchange, FSE), Prime Standard.