Job Summary
- Technical Skill:
- JavaScript ,
- JSON ,
- HTML5 ,
- Jira ,
- REST ,
- AngularJS ,
- SaaS ,
- Salesforce ,
- Confluence ,
- React Native ,
- GraphQL ,
- Zendesk
Job description
Overview of job
The Global Technical Support team at Skedulo is hiring a Technical Support Specialist in our Brisbane office that will work closely with our Engineering, Product, Dev Ops and Customer Success Teams both in Australia and Internationally, supporting our Software as a Service platform. We're looking for someone with experience/expertise in this area. The key objectives and responsibilities of this role will include:
● Dealing directly with our Customers: Our support team is one of our many customer facing arms to our business, providing first and second-level contact and problem resolution for customers with Salesforce and application problems.
● Service Levels: Demonstrating efficient work practices to ensure that not only objectives and contracted Service Level Agreements (SLAs) are met, but making sure our customers are supported and kept updated constantly.
● Troubleshooting and Debugging: Assisting in the troubleshooting of software issues and web application problems, aiming to resolve customer issues as quick as possible.
● Thinking dynamically: Our support team is constantly working on various application customisation projects using Javascript and Salesforce development techniques. Ideally you'll have the ability to debug and troubleshoot problems in various environments including Salesforce code.
● Being the glue: Our support team is in constant contact with many parts of our business and our customers. We need to quickly facilitate the resolution of issues for clients, provide liaison between clients, customer success team and engineering, both in Australia and overseas.
● Opportunity: We want you to succeed. There are many internal opportunities to work on core product development, integration development and customer success development projects.
Why You'll Love Working Here
● We offer highly competitive benefits packages to keep you healthy, happy, and operating at your best.
● Our offices have creative, open workspaces with room to play, reflect, and relax.
● We support your ongoing education and learning as a valued teammate.
● Kitchen stocked with snacks & drinks
● Working in a company experiencing great growth
● Our team is extremely competitive, and we will challenge your best table tennis skills.
Job Requirement
Your Skills and Experience
● At least 2+ year's previous experience as a Technical Support Specialist in a complex environment, preferably SaaS industry experience.
● Excellent knowledge of Salesforce Administration and a solid understanding of Salesforce Development.
● A proven ability to learn new products, develop technical knowledge and apply new skills in a high paced environment.
● Excellent written and spoken English.
● Great communication skills are a must.
● A strong teamwork ethic is essential.
● Ability to multitask between different support channels and issues, while communicating and collaborating internally.
● Ability to digest technical documentation (Statements of Work and As-Built documents etc)
● Good knowledge of web server technology, REST, JSON and GraphQL.
● Knowledge of HTML and Javascript. Angular 1 and/or React would be beneficial.
● Enjoy problem solving while learning, developing and applying new skills along the way.
● Working knowledge of the Atlasssian suite, JIRA, Confluence and Zendesk.
● Ability to do multiple levels of analysis with either front-end developer skills or back-end Salesforce skill set an advantage but not a requirement.
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- JavaScript
- JSON
- HTML5
- Jira
- REST
- AngularJS
- SaaS
- Salesforce
- Confluence
- React Native
- GraphQL
- Zendesk
COMPETENCES
- Communication Skills
- Teamwork
- Documentation
- Problem Solving Skills
- Analytic Skills
BUSINESS PROFILE
Skedulo is empowering over 50,000 deskless workers to do their best work.
Skedulo is the platform for intelligent mobile workforce management. We help organizations manage their mobile workforces to delight their customers and engage their employees. Skedulo is the new standard for deskless workforce productivity.
The Skedulo platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are full-time, part-time, or contract employees. Skedulo offers enterprises and mid-market companies a mobile workforce management solution with robust integration capabilities, including native integrations to Salesforce. With Skedulo, enterprises can unify their tech stacks and move trustworthy data across the organization with ease.