Job Summary
- Technical Skill:
- Networking ,
- System Administration ,
- Linux ,
- Windows ,
- FTP ,
- HTTP ,
- SMTP ,
- SSH
Job description
Overview of job
•Diagnose and troubleshoot technical issues, including account setup, applications, network and system issues
•Ticket handling within SLA definition
•Perform 17x7 incident and problem management tasks on diverse systems but strictly according to documented procedures.
Example:
-Perform level 1 troubleshooting, and resolution
-Escalate issues to appropriate level 2 team
-Perform incident coordination from start to end with all parties
•Generate and provide regular reporting according to predefined schedules
•Handle hotline calls, tickets from users and redirect to proper teams if required
Shift requirement:
•Flexibility in relation to the rota, available to work from Monday to Sunday
•Up to the rota, but the work is around 8 hours per day and 5 days per week (day & night shifts)
Why You'll Love Working Here
- Latest financial technology applied
- Various bonuses and awards for employees
- Professional and transparent working environment.
- Health, social and accidental insurance
- 15 Annual Leaves
- Team-building activities
- Open sharing culture
Job Requirement
Your Skills and Experience
Education:
•Diploma/Bachelor’s Degree in IT or relevant fields (preferred)
Experience:
•At least 01 years experiencing in related fields
•Basic or intermediate knowledge and system administration skills on Linux and Windows ( certificate is a plus)
•Basic or intermediate understanding of network technologies and protocols
•Basic or intermediate understanding of protocols frequently used by applications (HTTP, HTTPS, FTP, SMTP, SSH, etc)
Skills:
•Basic English; good at writing (be able to communicated well via email with colleagues in Czech)
•Technically curious and having analytical skills
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
-
Czech
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Networking
- System Administration
- Linux
- Windows
- FTP
- HTTP
- SMTP
- SSH
COMPETENCES
- Analytic Skills
BUSINESS PROFILE
Home Credit Vietnam Finance focus on lending to consumers seeking purchases of durable goods.
Home Credit Vietnam Finance Company Limited has officially operated in Vietnam since 2009, providing leading consumer financial products in Vietnam with outstanding features, namely quickness and simplicity. In Vietnam market, Home Credit is now taking the lead in motorbike hire-purchase field. After 6 years of operation, Home Credit has built relationship with nearly 5,000 retail outlets in 63 cities and provinces nationwide.