Job Summary
Job description
Overview of job
- Be available for work at the scheduled shift start time
- Support customer via ticket system (using Service manager software); always ensure good ticket documentation
- Operate under close supervision
- Follow best practice ticket management processes, i.e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
- Fully document every ticket, including all resolution steps
- Present a positive, effective, and flexible contribution to achieving team targets and objectives
- Meet all personal targets set within the company
- Collaborate with other team members to provide high-quality support
- Support customers using tools such as: VMware Workstation, Remote Desktop, WebEx, Virtual data room, VNC, …
You are here to be recognized as the best of you.
We pride ourselves on being an equal opportunity employer and having a culture of transparency. We offer you a window to other cultures and ideas by getting the smartest tech gurus and experts from all sorts of backgrounds to work together towards a common and shared set of goals. We are a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways.
You’ll receive worthy rewards, salary review and promotion based on your skills, contribution and performance and all of our policies, recognition systems and remuneration funds are made clear and self-explanatory. Qualified individuals from all walks of life are encouraged to apply.
This is your opportunity to express yourself and to be recognised for your contributions.
Wize believes that the foundation of our success is the people who work here and with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay many steps ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for Wize and for the people who work here.
At Wize, we offer you a career, not just a job.
Job Requirement
Your Skills and Experience
- Bachelor’s degree or equivalent technical certifications
- 2+ years of experience in handling Software Customer support/IT support/Deployment and IT Consultant
- Must have experience with Operating Systems: 3+ years with windows server OR Linux/CentOS/RedHat
- Must have experience and knowledge in Database: 2+ years with MS SQL Server OR Oracle, PostgreSQL
- Good to know about Networking and Security (Active Directory, SSL)
- Good to know some programming languages – basic level: Python, Bash, Java…
- Have any of these certificates is a plus: CCNA, CCNP, MCSA, MCSE…
- Good to have knowledge about Web service (tomcat, Rest API), HTTP, Nginx, docker….
- Customer orientated, motivated to take charge of both customer engagement and problem solution.
- High customer service, telephone, oral and written skills.
- High written and oral knowledge of English
- Troubleshooting skills
- Capable of being self-managed
- Team player
- Proven teamwork ability experience on same or similar position is preferred
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Networking
- Windows Server
- CentOS
- CCNA
- CCNP
- Oracle
- MCSA
- PostgreSQL
- Python
- Apache Tomcat
- Active Directory
- Web Services
- HTTP
- Redhat
- MS SQL
- REST API
- Nginx
- SSL
- Bash
COMPETENCES
- Proactive
- Customer Care
- Teamwork
BUSINESS PROFILE
Wize develops cutting-edge software solutions.
Which enables organizations to deliver better customer experiences by harnessing the power of people and technology. Our innovative software solutions employ automation, AI and machine learning to help companies improve how they operate, deliver services and provide maximum value to their customers.
Our software is already being used by some of the world's biggest companies to manage talent, improve customer engagement and maximize efficiencies across their operations. And, our ambition doesn't stop there; we're constantly developing new tools and designing new software that demonstrates the true potential of technology. Innovation is the cornerstone of what make Wize the company it is today and what it will be in the future. That's why companies look to us as their software partner and the company that can help them be better at what they do best.