Job Summary
Job description
Overview of job
- Diagnose and troubleshoot technical issues, including account setup, applications, network and system issues
- Ticket handling within SLA definition
- Perform 17x7 incident and problem management tasks on diverse systems but strictly according to documented procedures. Example:
- Perform level 1 troubleshooting, and resolution
- Escalate issues to appropriate level 2 team
- Perform incident coordination from start to end with all parties
- Generate and provide regular reporting according to predefined schedules
- Handle hotline calls, tickets from users and redirect to proper teams if required
Why You'll Love Working Here
- Latest financial technology applied
- Various bonuses and awards for employees (bonus KPI up to 2 months salary!)
- Professional and transparent working environment, flexible time
- Health, social and accidental insurance (100% insurance, addition PTI 24/7 insurance)
- 15 Annual Leaves
- Team-building activities, year-end party, company trips
- Open sharing culture
- Training and workshops on Technical Skill, Soft Skill
Job Requirement
Your Skills and Experience
Education:
- Diploma/Bachelor’s Degree in IT or relevant fields (preferred)
Experience:
- At least 01 years experiencing in related fields
- Experience in system administration skills on Linux and Windows ( certificate is a plus)
- Experience in supporting software applications, database
- Basic or intermediate understanding of network technologies and protocols
- Basic or intermediate understanding of protocols frequently used by applications (HTTP, HTTPS, FTP, SMTP, SSH, etc)
Skills:
- Basic English; good at writing (be able to communicated well via email with colleagues in Czech)
- Technically curious and having analytical skills
- Ability to work shift-time
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
-
Czech
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- System Administration
- Linux
- Windows
- FTP
- HTTP
- SMTP
- SSH
COMPETENCES
- Analytic Skills
BUSINESS PROFILE
Home Credit Vietnam Finance focus on lending to consumers seeking purchases of durable goods.
Home Credit Vietnam Finance Company Limited has officially operated in Vietnam since 2009, providing leading consumer financial products in Vietnam with outstanding features, namely quickness and simplicity. In Vietnam market, Home Credit is now taking the lead in motorbike hire-purchase field. After 6 years of operation, Home Credit has built relationship with nearly 5,000 retail outlets in 63 cities and provinces nationwide.