Confluence Vietnam
Thinh Phat Building, 178/8 D1 Street, TP Hồ Chí Minh
Company Size : 25-99
View moreJob Summary
- Technical Skill:
- MS SQL ,
- BA ,
- Windows Server ,
- JavaScript ,
- .NET ,
- XML ,
- C# ,
- Server Administration ,
- VB ,
- Autonomy ,
- Confluence
Job description
Overview of job
Confluence is a global leader in data-driven managed investment solutions to optimize efficiency and control. We strive to create a collaborative and forward thinking culture which fosters professional growth while delivering exceptional results for our client.
Purpose
Confluence’s most important assets are its clients. The mission of the Technical Analyst is to ensure that all clients are receiving the maximum value out of Confluence solutions and act as the voice of clients to the rest of Confluence, and the voice of Confluence to clients.
About Regulatory Reporting Operations (RRO)
As part of the Regulatory Reporting team, your greatest assets are your teammates. Our platform requires both an excellent understanding of client business challenges and the ability to translate this need into applied software solutions; each member of the RRO team brings unique expertise based on industry experience in financial services and/or information technology. Creative thinking, adaptability, and the desire to serve – both clients and one another – are critical to success. If you are looking for a highly collaborative environment where the first question is, “How will this improve our client experience?” RRO at Confluence is the team for you
Essential Responsibilities
• Responsible for all clients/products post-sale
- Act as a technical escalation resource for issues with Confluence software solutions
- Resolve client issues with Confluence software solutions
- Communicate progress on issues to internal and external stakeholders
- Educate clients on best practices for most effective use of Confluence software solutions
- Escalate issues to other Confluence teams as appropriate
- Demonstrate the ability to provide technical expertise:
- Provide the product development team solutions to code defects and enhancements
- Design and develop internal automated solutions for business problems
- Manage client relations by maintaining post-sale contact with existing clients in order to facilitate a positive and productive long-term relationship as well as providing dedicated support for Premium Services customers
• Responsible for day-to-day client relationships
- Fulfill duties outlined in Premium Support model
- Provide first-tier support via phone, email or on-site
- Prepare for, manage, and document routine status calls with clients to discuss outstanding issues, upcoming releases, training classes, consulting opportunities
- Maintain records of client configurations and installed applications etc.
- Conduct internal and external training as required Page 2 of 2
- Act as service lead for development projects
- Participate in and perform assigned tasks associated with client custom, consulting, or implementation projects
- Champion client issues in development prioritization discussions
• Responsible for post-sale technical support on software products
- Handle installations, upgrades, testing, and/or maintenance
- Provide guidance to clients on function, usage, and operation of products
- Possess excellent level of product knowledge
- Serve as liaisons between the organization and customers
Convey customer feedback to technical design and engineering staff
Why You'll Love Working Here
Whether you are a recent graduate looking to launch your career or an experienced professional making your next career move, you will find opportunities to grow both personally and professionally at Confluence.
*** Growth Opportunities
To support our fast growth, Confluence is seeking smart, hard-working people to join the Confluence team. Pursue dynamic growth opportunities while working with leading technologies.
*** Values & Culture
Driven by a commitment to four core corporate values — integrity, imagination, discipline and service — Confluence has created a culture which fosters professional growth and employee satisfaction while delivering exceptional results for our clients around the world.
*** Top-Tier Benefits
Confluence offers a comprehensive compensation package which includes highly competitive salaries and exceptional benefits.
*** Confluence Cares
Share a spirit of community service when working at Confluence by getting involved with local organizations and outreach programs.
Job Requirement
Your Skills and Experience
Qualifications
- Bachelor degree required in Information Systems / Computer Science
- Three or more years of technical support and client relationship experience required; experience in the financial services industry preferred
Essential Skills
- Solid understanding of current technologies, including, but not limited to:
- SQL server
- Windows Server administration and troubleshooting
- Web and/or Cloud-based software
- One or more programming languages preferred (C#, .NET, VB, XML, JS, etc.)
- High creativity with the ability to solve complex technical problems
- Ability to learn independently and work with a high degree of autonomy
- Attention to detail and thoroughness
- Proficiency with Confluence software solutions
- Excellent organizational and communication skills
- Ability to prioritize and manage multiple tasks
- Knowledge of all company policies and procedures
- Increased level of responsibilities, as value-added team member
- Collaborative working style that values team success over personal accomplishments
- Act in accordance with and is an ambassador of our company values - Integrity, Imagination, Discipline and Service Other duties will be assigned as the above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Other duties will be assigned as the above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- MS SQL
- BA
- Windows Server
- JavaScript
- .NET
- XML
- C#
- Server Administration
- VB
- Autonomy
- Confluence
COMPETENCES
- Creative
- Working Independently
- Detail oriented
- Communication Skills
- Organizational Skills
BUSINESS PROFILE
Confluence, a global leader in data- driven managed in investment solutions to optimize efficiency and control.
For more than 20 years the global investment management industry has come to rely on Confluence to deliver innovative solutions to take the risk out of fund administration. From traditional install, hosted and outsourced Unity® platform solutions to our enterprise-grade SaaS enabled Unity NXT Expense Processing solution, Confluence eliminates multiple, time-consuming, costly and error-prone manual processes with the ability to achieve mass customization, process consolidation, and complete automation of vital fund administration processes. Eliminating risk through data consolidation and automation, we solve critical fund administration and reporting challenges. Confluence solutions support a wide array of collective fund investment types.