Job Summary
- Technical Skill:
- Networking ,
- SQL Function
Job description
Overview of job
The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the IT Helpdesk is to provide first line support for all staff at Timo Plus. IT Helpdesk is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service.
IT Helpdesk and Provisioning:
- Daily follow up the IT helpdesk operation & monitoring company’s Systems (include Servers, PC/Laptop, Network infrastructure & other devices), troubleshoot & resolve related problems.
- IT purchasing: buy new IT assets & get support from vendors.
- IT inventory administrator: manage list/collection of IT devices, hardware and software. Up-to-date inventory record for all IT equipment.
- Manage & monitor system’s performance, database backup/recovery, capacity planning.
- Follow up & support end-user based on IT Policy of Timo Plus & ensure all users compliance of IT & Network security policies.
- Prepare new assets for end-user & other offices: setup new Laptop/PC/Phone, necessary software for work.
- Carry out other IT related jobs when required, training other people on IT topics.
- Able to work independently & work directly with foreigners.
- Proactive & open minded, service mindset
- Hands on & Can-do attitude.
- Good communication in English.
Why You'll Love Working Here
- Our deliverable is a leading software that is changing the way people do banking. You will be proud of your work and you will share with every body that you helped to build Timo Plus.
- You’ll be joining a team of experts who are technically savvy, creative and who share the intention of reinventing banking in Vietnam. You work closely with international architects and front-end consultants, product managers, designers to develop the system. You will learn a lot from them.
- We will train and help you improve:
- Your testing skills on mobile and web
- Improve banking domain knowledge.
- Learn about some soft skills such as: task management, time management, problem solving, ...
- You will have good working environment to
- Learn and practice testing technique (API test, Integration test, system test, user acceptance test...)
- Work in Agile, scrum project
- Using some test management tools and bug tracking tools such as Jira,...
- Learn about automation testing on web and mobile, such as Selenium, Appium, xcode, Java, Android SDK,..
- Company Benefits:
- 5 working day week
- 1.5 hour lunch.
- Flexible working hours
- Personal Development Time every week
- Company Outings
- Health Insurance
- Very Competitive Salary
- Office is a Coffee shop
- 13 Month Salary
Job Requirement
Your Skills and Experience
KNOWLEDGE/SKILLS:
1. Bachelor degree, with a technical major, such as engineering or computer science.
2. Least 01 year’s helpdesk experience.
COMPLEXITY/PROBLEM SOLVING:
1. Position deals with a variety of problems and sometimes has to decide which answer is best. The question/issues are typically clear and requires determination of which answer (from a few choices) is the best.
DISCRETION/LATITUDE/DECISION-MAKING:
1. Decisions normally have a noticeable effect department-wide and company-wide, and judgment errors can typically require one to two weeks to correct or reverse.
RESPONSIBILITY/OVERSIGHT –FINANCIAL & SUPERVISORY:
1. Functions as a lead worker doing the work similar to those in the work unit; responsibility for training, instruction, setting the work pace, and possibly evaluating performance.
2. No budget responsibility.
COMMUNICATIONS/INTERPERSONAL CONTACTS:
1. Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
2. Provides occasional guidance, some of which is technical.
WORKING CONDITIONS/PHYSICAL EFFORT:
1. Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.
2. No regular travel required.
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Networking
- SQL Function
COMPETENCES
- Responsible
- Interpersonal Skills
- Problem Solving Skills
BUSINESS PROFILE
Timo is Vietnam’s first digital lifestyle bank.
Timo is offering individuals instant, secure access to their money, directly in the palm of their hands. By putting customers first, Timo continually innovates and develops new features to help our customers easily manage their day to day finances. We strive to ensure it’s easy for customers to deposit money into their accounts through our Timo cash deposit machines, at any VPBank branch counter or through online bank transfer. Plus, by partnering with 17,000+ banks nationwide, we offer free withdrawals at their ATMS all year round.
Our team is a combo of experienced pro and young, but smart people. The skills we use are iOS, Android, Java, Angular JS, JavaScripts, Bootstrap, VertX, MQ, SQL, Linux, HTML5, Agile process and advanced tools like JIRA, Invision, Zeplin, GitHUB, automated testing.