DEK Technologies

Overview of job

You will be a key member of the global support team that is responsible for a cluster platform that is used all over the world. It is a Linux based system with the below characteristics:

• High Availability: fault tolerant system, 24/7 service availability
• Scalability: ability to increase or decrease the number of cluster nodes according to the business need without impacting the service availability
• Manageability: software management including installation, upgrade, downgrade on cluster level without impacting the service availability

The candidate best suited to this role:

• Enjoys customer interaction and is challenged by troubleshooting in a complex environment
• Has an outgoing personality with a customer focus and right attitude to serve the customer.

Your responsibilities include but are not limited to the following:

• Day-to-day service and support of end customers and partners globally
• Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
• Close cooperation with R&D and Solution Architects to solve customer issues
• Participate in on-call 24/7 roster for customers Emergency cases
• Actively contribute to our Customer satisfaction

At DEK Technologies Vietnam, you will live with Agile & Lean principles where employees are empowered at all levels to collaborate cross-functionally, to take pride in collective ownership, to improve yourself by continuously learning, practicing & sharing with others.

At DEK Technologies you will find yourself in an exciting career with:

• Attractive, competitive salary and incentives
• Opportunities for short and long-term training/work overseas
• An excellent working environment in developing tomorrow’s features
• Open and honest culture where people are valued, treated fairly, trusted and empowered
• Training and career development opportunities
• 40 flexible working hours per week from Monday to Friday
• English classes 3 hours a week with qualified foreign teachers
• Extra 24/7 Health and Accident Insurance
• Annual health check up
• Annual company trip
• Annual family day
• Sport clubs
• Music club
• Yoga club
• Piano club

• IT background
• At least 2 years work experience
• Intermediate English skills
• Good analytical and problem-solving capabilities
• Familiar with Linux environment
• Be able to read and understand C/C++/Python Programming Language.