OPSWAT

Overview of job

The position

The Senior Network Engineer Service Delivery (SNE-SD) role will be involved in developing, managing and promoting a quality user experience in the areas of implementation, training and consulting for a network security solution, MetaAccess Network Access Control. The SNE-SD role will require extensive networking skills with both wired and wireless network vendors. The SNE-SD role will coordinate activities to meet established deadlines, resolve complex problems and is responsible for meeting customer objectives and expectations. They will specialize in wired and wireless networking technology and collaborate with software engineers, quality assurance analysts and other development staff to design and integrate a customer’s network environment with MetaAccess NAC.

What You Will Be Doing

• Manage deployment projects involving the deployment of the networking security solution
• Integrate the customers network vendor into the networking security solution and test customer use cases
• Each deployment is a mini-project that is conducted from our office in Tampa—as such, project management skills are required
• Assist with evolving the process of service delivery to improve speed to delivery, efficiency, and customer satisfaction with the process.
• Ability to relate to customers with varying levels of technical skills and understanding; from the end-user, to the IT Manager, to the Executive level
• Assist in QA/Testing/Certifying both new versions of the solution, integrating new third-party network platforms and new networking security solutions
• Stay current with product information, best practices, changes and updates
• Stay current with networking and security technology
• Train users in existing or new functionality in order to maximize their system’s potential and usability
• Create and update product documentation and best practices
• Participate in on-call rotation with other engineers
• Other duties as assigned

• Meaningful work with passionate colleagues;
• The international working environment in global leading cybersecurity product company;
• Attractive compensation, regular assessments, and salary reviews;
• 13-month bonus & performance bonus;
• 100% salary, full insurances on probationary period;
• Extra-health care program (PVI) for employee and family members;
• 15 to 20+ paid day off per year;
• Attractive benefits for team activities (team building, team outing, sport, trade union activities);
• Nice open office on the top of a building in District 3 with full of accessories for active recreation, sport, fruits, coffee, and tea.
• Chances of work assignments/ business trips to OPSWAT global offices in US and Europe

What We Need from You

• Must have a minimum of 5 years proven expertise in Wireless and Wired networking (Required experience with Cisco and HPE Aruba)
• Working knowledge of Linux/Unix and RADIUS systems
• Successful customer-facing professional services and project management expertise
• Experience managing high priority technical issues and their associated tracking and communications
• Knowledge of relevant Support Tracking Procedures and Tools
• Documenting products and procedures
• Knowledge of Wireless Understanding of Internet security technologies such as firewall, networking, authentication, intrusion detection systems, antivirus, Mobile Device Management (MDM), etc.
• Ideal candidate would be familiar with at least one of the following areas:
  • Linux command line scripting
  • Ability to create ad hoc command line queries in SQL syntax.
  • Understand networking fundamentals. i.e. DNS, DHCP, routing, host-based firewalls.
• Ability to work in a fast-paced environment with minimal direct supervision
• High level analytical and problem-solving skills
• Actively seeks to share expertise with others, with approachability, listening skills and teamwork
• Intense curiosity, and drive to understand and master new technologies
• Two-year Technical Degree (e.g. networking specialist, computer programming, information technology)
• Strong communication & interpersonal skills to effectively deal with various management levels, peers & end user needs

It Would Be Nice If You Have

• Prefer 4-year bachelor’s degree in a technical area (i.e. Engineering, Computer Science, MIS) and/or 5+ years  equivalent technical support work experience. Certifications are a plus. However intense drive, skills, motivation and interpersonal skills may compensate.
• Prefer successful remote customer support and management expertise
• Prefer experience troubleshooting software and network problems in Windows, Apple OS X, Linux, iOS, and Android environments