Job Summary
Job description
Overview of job
- Provide day-to-day IT operational support
- Provide resolution to the issues raised by the users.
- Provide maintenance to company-owned IT equipment.
- Document procedures, guidelines, and projects where you are participating.
- Participate in the design and implementation of IT processes, tools, and methodologies to ensure effective and efficient service delivery.
- Manage internal IT applications.
- Evaluate existing processes and translate opportunities into technical requirements, logic, and code.
- Communicate and coordinate with IT vendors when required.
- Provide advice, evidence, and guidance during audit engagements.
- Our culture: We offer exceptional career growth opportunities to our employees with skill development workshops, mentoring programs, and support for side projects or entrepreneurial work.
- Our benefits and perks: We offer competitive compensation and employee-centric benefits, including catered meals for breakfast and lunch, wellness programs, and international training opportunities across Wizeline offices.
- Our global family: We offer a work abroad program, as well as language training and immigration support for our expat members.
Job Requirement
2-4 years of experience with the following skills:
- IT Engineer, Support Engineer, SysAdmin, or related experience.
- Strong communication skills in English.
- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- Proficient in troubleshooting client issues and efficiently providing long-term solutions and recommendations.
- Knowledge of operating systems (Mac OS / UNIX).
- Proficiency in hardware solutions, and diagnostics:
- Computers and mobiles
- Printers and
- Other peripherals (Mice, keyboards, etc.)
- Scripting and automation skills.
Nice to Have
- Basic knowledge of Linux, and Windows.
- Basic knowledge in Networking (tunnels, 802.1x, firewalls, Switching, WiFi).
- Administration Knowledge in the Google Suite.
- AWS/GCP Administration (basic).
- Python scripting.
- Industry-related certifications (ITIL, Network+, A+, CCNA, etc.)
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Networking
- System Administration
- Mac OS
- CCNA
- Windows
- Linux
- Python
- Unix
- Cisco Switch
- Firewall
- AWS
- ITIL
- GCP
- Wi-Fi
COMPETENCES
- Communication Skills
- Customer Care
- Problem Solving Skills
BUSINESS PROFILE
Wizeline transforms how teams build technology.
Its customers accelerate the delivery of innovative products with powerful artificial intelligence applications and solutions, which comprise Wizeline’s intelligent product strategy and roadmapping software with full-stack, agile development services. With decades of experience building disruptive technology in the heart of Silicon Valley, Wizeline’s team shares a proven track record of enabling companies to achieve breakthrough results with software and services.
Customers of Wizeline include some of the fastest-growing software companies, as well as many of the world’s most established brands, including News Corp, Yahoo!, Sparkcentral, Nuance and many others. The company is headquartered in San Francisco with offices in Guadalajara, Mexico.