Niteco Vietnam HN

Overview of job

We are looking for an Infrastructure/DevOps Specialist to strengthen further our service in digital transformations. The Infrastructure/DevOps Specialist shall support architecting and manage infrastructure for the whole company and provide service to global clients through Niteco’s delivery/service teams.

JOB DESCRIPTION
The main responsibilities of the Infrastructure/DevOps Specialist include:

• Design and implement an architecture (hardware, software) that supports the enterprise infrastructure of the whole organization, focusing on infrastructure for delivery teams; on cloud (Microsoft and Azure focused) and on-premise; both physical, virtual machines and dockerized containers
• Possess a demonstrable knowledge of software development, deployment, and system administration, and security, and have hands-on experience with enterprise applications, platform services, cloud technology, infrastructure architecture, automation, and orchestration; to evaluate, consult and propose the clients and development teams with the optimal and exact needs of servers/infra components and requirements, and make certain that overall system performance meets client expectations
• Create plans and strategies for infrastructure (internal and external) implementation and service sustainability and with optimal performance.
• Ensure the systems provide the necessary security
• Design and ensure the system backups and in place and disaster recovery is planned
• Ensure the servers/applications are monitored properly across the whole delivery organization and alerts are set up for necessary actions to address the problems ASAP
• Define KPIs and performance metrics for the systems to improve processes and bridge gaps
• Setup monitoring mechanism to be able to optimize the resource usage across the organization
• Define a process for setting up new environments, manage infrastructure incident/change properly
• Standardize configuration and deployment for technical projects in the delivery organization
• Identify the business requirements and incorporate new hardware, operating systems, or connectivity solutions; or introduce alternative technologies to improve or enhance client information systems to support organizational goals
• Identify the potential technology innovations and engage with businesses that increase infrastructure flexibility, reliability, scalability, resilience, availability, performance, and cost-effectiveness
• Make sure all infrastructure architectures & info documented

Other tasks
• Work closely with IT and Application Management Engineers to assist both internal and external clients.
• Be responsible for monitoring and addressing problems on a number of customers’ environments across storage and server hardware & operating system software (including Windows, UNIX and Virtualised environments)
• Provide periodic environment reviews and suggestions for enhancement of services or resiliency of environments
• Assist the 24/7 Proactive Response Team in the technical meetings with major clients on the issues that relate to the expertise of the Infrastructure/DevOps Specialist.
• Take initiative in improving on reporting, processes, workflow and client outcomes
• Study and share new techniques, practice, tools and share for other team members

• Bachelor of IT, Computer Science or relevant field
• Microsoft Azure Certification or similar industry certification/qualification is highly regarded
• Strong experience with SCCM and in-depth knowledge of security and experience using Microsoft Endpoint Configuration Manager
• Experience in handling any cloud infrastructure (Azure, AWS, GCP) & network, and system/data migration
• Experience in automation engineering is a plus
• Preference if worked on one of DevOps & Monitoring/Automation tools, e.g. Azure DevOps, Ansible, Puppet, Kubernetes, Docker, SolarWinds, Prometheus, Grafana
• Knowledgeable of CI/CD, Git, Jenkins, TeamCity, Octopus Deploy is a plus.
• Experience working in a customer support environment - phone, email, chat support
• Good customer service skills with the ability to effectively deal with customer enquiries within a timely manner
• Good understanding of computer systems, mobile devices and website management
• Ability to analyze, architect, plan, monitor and optimize the infrastructure to meet the company and client expectations in terms of performance and cost
• Good communication skills (in English and Vietnamese). Be able to consult the customer with the best possible infra solution.
• The ability to work well in a team and individually
• The ability to adapt to changing situations, be focused on delivery while ensuring quality
• The ability to work under pressure and to tight deadlines
• High sense of responsibility
• Willingness to learn and share continuously
• Creative, innovative, and strive for continuous improvement
• Motivated in delivering top quality work