Seal Commerce

Overview of job

Why we’re looking for you

Are you a problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you take pride in delivering great customer service? Seal Commerce is looking for you.

As a customer-facing support engineer, your role will be to provide live-chat based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

We take intense pride in helping global merchants handle their online business operations. Your contribution to technical problem solving will be a dramatic impact on thousands of entrepreneurs and enterprises around the world.

You’ll do

• Act as the primary technical contact (live chat), deliver advanced technical troubleshooting and problem-solving solutions for business customers using the website builder product for their online stores
• Collaborate with Customer Support Agent and your team leader to figure out the issues and ensure the product is run effectively on the customer's website
• Work with the manager to solve critical issues by defining the problems, customer expectations, ensure their online store stability while using our products
• Work with technical managers and CS team leader when the additional support is needed
• Help create knowledge base content - this includes writing and updating existing articles, and create visual content as needed.

We offer

• Salary range: Upto $1000 or negotiable
• Performance review: 2 times per year
• 13th-month salary bonus
• Yearly performance bonus
• Bonus on birthday, 30/4&1/5, 2/9
• Weekly shoulder massage treatment
• Social insurance & Health insurance for team members
• Annual Health Checkup at the top clinic in Vietnam
• Days off: Public holidays, and on top of that, 12 paid days off/year
• Remote working day: 12 days/ year
• Annual team-building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club…
• Working time: 8:30 Am - 12:30 Am, 2:00 Pm - 6:00 Pm, from Monday to Friday
• Address: 16th floor, TNR Tower 54A Nguyen Chi Thanh street, Hanoi.

Why you’ll love working here

• Collaborative and supportive environment
• Young and passionate colleagues
• Professional and creative office view
• Training activities from team leaders in technical support skills and customer-centric mindset
• Clear & Scientific Agile Framework on the whole company workflow & culture. 
• Opportunities to work directly with foreign customers and colleagues, leverage your Business English Communication skills

• Minimum 2+ years’ experience in common web languages: HTML, CSS, and JavaScript
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Knowledge in the open-source system and the eCommerce system is a plus.
• Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
• Ability to quickly adapt to technology and/or application changes and business delivery priorities
• Driven, self-motivated, enthusiastic and with a “can-do” attitude
• Ability to work well under pressure and meet tight deadlines
• You’re passionate about eCommerce. Comfort in a startup environment as we move quickly and wear many hats in a dynamic environment.