FireGroup

Overview of job

• – Solve page speed problems and build high customer experience
• – Receive and handle customer technical requests through Customer Support /Success team.
• – Analyze and optimize components for maximum performance across a vast array of web-capable devices and browsers
• – Direct requests and unresolved issues to the team and follow-up until issues have been resolved completely
• – Contribute to building technical documents to help Customer Support/Succes team answer customers' basic queries
• – Prepare and distribute activity reports
• – Provide feedback on the existing techniques and deliver training to new comer if needed
• – Stay up to date on new technologies, incorporating those changes which can enhance our optimizing speed techniques and quality.
• – Keep a pulse on user feedback that comes in, prioritizing the best requests for our customers

Our Company believes that motivation & personality of the employees are the only shortcut to the promotion of the corporate and contributions to the society. We will try our best to create a corporate environment where all employees can realize their dreams and goals.

Featured benefits include:

• Have opportunity to work with overseas clients
• Join the dynamic, young and friendly project team
• Attend project training before working with clients directly if need
• Have the stable career path
• Attractive salary, based on skill and experience - 13-month bonus program
• Additional bonus performance based bonus in addition to 13-month bonus
• Regular technical & soft skill training
• Providing Free coffee, tea, candy.
• Happy events: kick off, birthday, Moon party
• Technical seminar in the company
• Support for all sports activities: Football, Yoga,..
• Yearly company trip
• Salary raises or bonus by work performance per 12 months
• All insurances according to Vietnamese Labor law

• – An enthusiastic, energetic, detail oriented and proactive person who works well in a fast-paced, dynamic team environment.
• – Learn quickly e-commerce platforms, knowledge and technical skills
• – 0-2 years of experience in HTML5/CSS/JavaScript
• – Have a growth mindset and be a proactive executor
• –  Ensure issues are resolved and shipped quickly
• – Basic written and reading English skills to prepare reports
• – Collect, share solutions and report issues to team and internal deparments
• – Have stress tolerance
• – Be able to support during weekends/holidays if needed