Job Summary
Job description
Overview of job
As a Field Application Engineer at Techvico, you will work in international team with highly collaborative environment to provide remote technical support across Europe, USA and be the liaison between customers, sales and engineers.
Responsibilities:
• Provide our customers with technical support on FPGA-line products.
• Troubleshoot customer problems via email.
• Work in close cooperation with R&D and sales departments.
• Assist in customizing hardware configuration/production when needed
• Develop support-related materials (e.g. user manual)
• Other duties as assigned
Qualifications:
• MS in Engineering and Computer
• 5 years of previous experience in FPGA design.
• Experience with image processing is desirable
• Direct experience with customer service is desirable
• Strong organizational, problem-solving, and analytical skills
• Exceptional attention to detail and follow-up.
• Good written and verbal communication skills in English
• Great attitude, customer orientation, and a desire to make a difference
JOB BENEFITS
- International, professional, and very creative working environment
- Working time: 9:00 am to 18:00 pm, weekly on Monday to Friday. Lunch break time: from 12:00 to 13:30
- Performance bonus, 13th or 14th month salary and salary review once a year
- Rewards for 01/03/05-year working
- Insurance policy according to Vietnam Labor Code such as: social insurance, medical insurance, unemployment insurance, etc.
- Premium healthcare for staff & staff’s family member
- Medical check once a year
- Company taxi card for transportation
- Collective activities such as: team building, sports, summer vacation, etc.
- Opportunities to travel abroad to visit and learn from our sister companies across the globe in Asia, North America and Europe.
Job Requirement
Qualifications:
• MS in Engineering and Computer
• 5 years of previous experience in FPGA design.
• Experience with image processing is desirable
• Direct experience with customer service is desirable
• Strong organizational, problem-solving, and analytical skills
• Exceptional attention to detail and follow-up.
• Good written and verbal communication skills in English
• Great attitude, customer orientation, and a desire to make a difference
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- C++
- C
- FPGA
COMPETENCES
- Customer Care
- Organizational Skills
- Problem Solving Skills
- Communication Skills
- Analytic Skills
- Detail oriented
BUSINESS PROFILE
Techvico is a member of Able Trend International Ltd, one of the biggest investment groups in HongKong.
We conduct software services in developing AI fields, cameras and security systems. Our products have a unique combination of all the technologies essential and state-of-the-art technologies to offer high quality solutions with reasonable price.
In the future, our products helps government to increase the security for citizens and evaluate the credibility of citizens. Techvico wishes to bring the community modern, energy-saving and environmentally friendly products.