VUS

Overview of job

Key duties and responsibilities but are not limited to those listed below:
• Leads the effective implementation and ongoing maintenance of the LMS and all supporting tools, content, and technologies, roles, users, security, internal system notifications and other instructional technology user accounts.
• Creates and executes a long-term plan for learning management system growth and improvement.
• Manages the testing and evaluation of new features and tools that integrate with the LMS by facilitating and managing vendor vetting and training.
• Creates systems and workflows to ensure that all course resources are properly set up and available.
• Provides help resources and training for students, faculty, and staff including instructional videos, how-to guides, and FAQs related to the usage of the learning management system, instructional technology, and documents relevant data about each external learning tool in a central repository.
• Establishes and configures the LMS, including new courses.
• Utilizes project management to ensure successful development/implementation of course tools within the LMS, including building-level apps, and LTI configurations.
• Ensure efficient and effective resolution to course problems and trends by creating and maintaining system and process workflows.
• Tracks usage of tools and the learning management system features to provide reports on trends and creates and executes a plan to address those issues and trends.
• Establishes and maintains relationships with the VUS’s 24/7 Tech Support provider; Communicates with provider to address issues and trends via overseeing knowledge.
• Facilitates the escalation of and resolution for IT issues connected to the learning management system and/or external tools.
• Other duties as assigned.

Position Requirements:
Skills:
• Experience with multiple external vendors and tools.
• Background in instructional or educational technology.
• Applications Administrator experience.
• Experience managing a team of 2 or more.
• Advanced proficiency with MS Office suite.
• Troubleshooting.
• Excellent Customer Service Skills.
• Experience providing training to faculty, staff, and students.
• Strong verbal and written communication.
• Advanced proficiency integrating external tools into the learning management system (preference for Canvas, other LMS experience).
• Advanced understanding of HTML/CSS.
• Knowledge of LTI, API and OAuth.
• Accountability.
• Prioritize effectively.
• Proactive Communication.
• Problem Solving.
• Professionalism.
Competencies:
• Accountability.
• Prioritizing.
• Proactive Communication.
• Problem Solving.
• Professionalism.
• Results-Driven.
• Independence.
• Teamwork.
• Technologically Sav.
• Innovation Orientation.
Experience & Education Requirements:
• Technical certifications or coursework related to LMS administration.
• Minimum 3 years of learning management system maintenance and administration in Canvas, other LMS.
• Demonstrated ability to create systems and process that support the effective management of the LMS.
• Minimum 3 years experience integrating tools and technologies.
• Minimum 3 years of management or leadership experience.
• Proven ability to effectively communicate with faculty, staff, and senior leaders.
Qualification:
• Bachelor’s degree in computer science or related field or related experience.
• Project management professional certification.
• Possess highly developed interpersonal and teamwork skills.
• Excellent verbal and written English skills.
• Good references on request.
Contacts:
• Works closely with the IT PMO, IT Director, Information Technology team, directors, faculty, and staff.
• Liaises with 3rd party solution providers as requested.