TAPTAP

Overview of job

We are a startup with BIG dreams - revolutionize the way businesses collaborate to build next-generation customer engagement platforms, creating exceptional values for users and businesses together.

Our coalition loyalty platform enables consumers to earn rewards conveniently and joyfully by interacting with the brands of their choices across a nationwide merchant network that today reaches 30% of the Vietnamese consumers. We aim to redefine the omnichannel shopping experience and set the standards on how brands should engage their customers by leveraging data to drive consumer insights, marketing efficiency, and product personalization.

TAPTAP is a trademark of VUI Vietnam, which is a Joint Venture company that is owned by Vietnam Investments Group (VIG) and United Overseas Bank Limited (UOB).  VIG is a leading private equity firm in Vietnam with total funds under management of over USD 500 million and with stakes in over 35 brands in the market.  UOB is a leading bank in Asia, headquartered in Singapore, with a global network of over 500 offices including Vietnam.

What you will be responsible for:

The Quality Assurance Engineer (QA) focuses on improving software development processes and preventing defects in production. They make sure the software development teams are doing the right things the right way. The QA engineer will:

• Work with the management team to:
  • Define the processes and procedures for our technology department following the best practices and industry standards.
  • Define, measure, and continuously improve the SLAs and metrics for our software development and project execution activities.
• Closely monitor the implementation of these processes, procedures, SLAs, and metrics and relaying any issues back to the development team and management team.
• Conduct quality assurance investigations of non-conforming processes, including identifying underlying causes and developing recommended corrective actions.
• Ensure quality assurance records and information are collated and analyzed regularly and records are maintained in a quality assurance repository.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of software quality assurance

• Part of a pioneer team of a digital start-up with huge growth opportunities and strong backing from two organizations
• 13th-month salary and performance bonus
• 15 annual leaves
• 100% Social Insurance
• Private healthcare insurance, yearly checkup
• Training sessions
• Gathering activities on special occasions (Christmas, New Year, Women’s Day, etc.)
• Company trip and team building activities
• Snacks, tea, and coffee are ready to serve
• A flexible environment with super fun and enthusiastic colleagues

Must have

• 02+ years of experience in quality assurance in a technology-driven organization, or the IT/Software department of a large organization.
• Have a proven track record of success in defining and implementing the processes and procedures for managing and operating software products following the best practices and industry standards.
• Keen attention to detail.
• Diligent and meticulous.
• Strong sense of result-oriented, ownership, and responsibility.
• Self-motivated and continuous improvement of your QA skills.

Nice to have

• Experience in defining and implementing SLAs and KPIs/metrics; and supervising the implementation of these SLAs and KPIs/metrics.
• Knowledge of CMMI, ITIL, or ISO for software engineering (9001, 90003, 20000-1,  270001…)