Home Credit Vietnam

Overview of job

• Coordinate/Liaise with cross functional team to develop new monitoring metric.
• Maintain and perform configurations changes base on requirements from business team.
• Analyze logging information to forecast and improve Incident Management process.
• Provide detail report on team's performance based on collected data (mainly from Jira's Service Desk)
• Collect resolution data to provide insight on current baseline of ticket team.
• Generates new ideas and approaches, researches best practices and proposes new, more effective ways of monitoring
• Provide training and documenting when requested

Need to have 

Education:

• Diploma/Bachelor’s Degree in IT or relevant fields (preferred)

Experience:

• At least 01 years experiencing in related fields
• Understanding of IT Infrastructure and Operating Systems
• Strong experience of delivering service quality within an ITIL framework
• Demonstrated experience in data processing, monitoring tool (ElasticSearch, Icinga, Grafana, Splunk,...) and reporting or related fields

Skills:

• Good at English Speaking and Writing (be able to communicated well via email with colleagues in Czech)
• Technically curious and having analytical skills

Personal characteristics 

• Ability to work independently and under pressure
• Independent problem-solving, self-direction
• Ability to concentrate and pay close attention to detail
• Friendly and teamwork
• Accountability on job, giving feedback.
• Willing to share knowledge, documentation.
• Ability to work on a shift basis

Nice to have

• Good documentation skills
• Good problem-solving techniques
• Passionate about customer care

Personal characteristics

• Strong service mentality, “can do” attitudes, strong drive to succeed
• Ability to work in a dynamic environment and provide recommendation to improve operation. 
• Ability to work shift-time