Simpson Strong-Tie Vietnam

Overview of job

You want to be an important member of a strong team of other makers who take pride in their work and support each other. As an IT Support Analyst, you will be responsible for first level supporting on hardware, software, network and other management tasks. That’s year one. If career growth is important to you, we not only know how to help you with that, it’s what we love to do: 

WHAT YOU’LL BE DOING

• Hardware and Software Operational Support
  • Setup computer and peripherals for users.
  • Take responsibility for the maintenance, support and documentation of the hardware peripherals, PCs, CCTV, Door access control and Printers…
  • Analyze and support or cooperate with vendors to resolve problems.
  • Install Window OS and other Software base on IT policy.
• Help Desk Service
  • An IT Support Technician is required to provide 1st and 2nd line support to our users at Viet Nam location and remotely all around Asia. 
  • Receive and respond ticket on Service – Now system. The incident ticket should be hardware software issue, or related to Servers (AD, file sharing, web app…)
  • Cover any occasional issues out-of-hours alongside a third party support provider.
  • Training user knowledge related to IT scope.
• Cooperate with IT Global Teams
  • Cooperate with IT Global Teams for global or local projects.
  • Submit, assist or forward tickets to relevant teams.
  • Propose appropriate IT solutions to Global Teams.
• Management Tasks
  • Responsibility of monitoring about network, systems and other hardware operation.
  • Manage IT Asset.
  • Plan IT budget.
  • Work with vendor for purchasing, contract, setup and maintenance IT items

1. Attractive salary with 100% salary during probation
2. 13th-month salary, Performance bonus (1,5-2 months salary), Salary review annually
3. Premium health care program for employees + one of your beloved ones, Annual medical check-up
4. 15 vacation days per year
5. Opportunity to be on-site in the USA
6. Chance to collaborate and work with global stakeholders
7. Provide training to develop our employee‘s knowledge and skills (Internal training: Udemy, Pluralsight, and another online training course, TechTalk sharing within Software Development Division; External training: Management, English, Soft Skills, ….)
8. Benefits for special holidays (Birthday, Marriage, Women’s Day, Tet Holidays, Mid-Autumn, Newborn babies, International Children‘s Day…)
9. Company trip and Year-End party every year
10. Social, sports and several team building activities
11. Young, friendly and international working environment
12. Modern working conditions and entertainment facilities at the office
13. Snacks, tea and coffee all the time
14. Compliance fully to Vietnam Labor code

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

• At least 2-year experience of IT Support or vocational training on Windows Operating Systems.
• Have experience about customer service and communication skills 
• English skills – ability to understand English in reading, writing and talking.
• Desktop and Laptop support skills (hardware and software) - Hardware and Printer peripherals support skills
• Any Certification on Microsoft and programing skills would be welcome - Any knowledge of Citrix or Cisco would be desirable.
• Basic TCP/IP Network and Microsoft Servers troubleshooting