Agents Only Technologies

Overview of job

Agents Only (www.agentsonly.com) is a gig platform for the call center industry. We are revolutionizing the contact center industry by providing a software platform that connects brands and their customer service calls with motivated at home agents. Agents Only is flipping the call center market upside down, and bringing a platform enabled approach to an outdated industry. 

Our cloud based platform attracts the best agents by providing a flexible schedule, better pay and opportunities for growth. Agents get immediate feedback on each call and are paid daily. Clients get on demand access to positive and engaged agents. 

The company is founded by entrepreneurs who have scaled businesses with thousands of employees in the past. Agents Only already has significant traction working with one of the largest brands in the world and thousands of agents on the platform.

We currently offer remote work with our teams in Vancouver, Canada and Vietnam
 

What you’ll work on:

• Part of a fast moving team developing a robust platform backend at scale
• Architect and develop NodeJS server code, build out and maintain infrastructure
• Design and implement testing and monitoring frameworks for stability and reliability 

Who you are:

• Excellent verbal and written communication skills in English
• You have 5+ years of relevant professional experience
• You take ownership of the products and services that you work on
• You’re passionate, but pragmatic. Innovative, but customer-focused
• You constantly think about security, code quality, improving development processes
• You’re comfortable working with millions of rows of data for operations and analytics

Can you say yes to some of these items?

• Experience building production servers at scale
• Experience with both SQL and NoSQL solutions
• 5+ years professional experience with Google Cloud or AWS
• Experience with GCP products like Firestore, Cloud Functions, Cloud Tasks, Pubsub