TotallyAwesome

Overview of job

How will YOU contribute to the Team? 

As an IT Support Manager you will be reporting to the Chief Technical Officer. This will be a a hands-on position which will see you overseeing the operational excellence of the Information Technology systems within the business while providing high levels of service to internal local, regional and remotely located staff. Ensuring they receive a high level of professional, efficient and effective service. 

Achievement of the objectives set by the Group IT Department 

• Playing a key role in defining the strategy and objectives in terms of IT development. 
• Manage all IT infrastructure and services across the business  
• Ensure daily availability of core business systems & applications.  
• Install, configure & maintain software and hardware both PC and Mac as required 
• Provide IT support to internal staff (between 80-100 users) 
• Resolving IT related issues in a timely and professional manner  
• Management of MS365 processes including scheduled system backups and DRS 
• Proactively manage preventative policies on infrastructure & security components   
• Supporting basic devops projects 

IT department management 

• Plan the department's activities and ensure that schedules are respected. 
• Ensure the management of subcontracting: call for tenders, choice of service providers, contract management, technical monitoring. 
• Able to configure modern client and server technologies (Mac and Windows), networking and security, databases, virtualized environments in a cloud based environment.  

Network and infrastructure knowledge 

• Installation, maintenance and security of the operating and information system 
• Supervise the purchase of computer equipment and software. 
• Supervise the infrastructure of local information networks and guarantee their operation and security (in collaboration with the CTO).  

Plan maintenance plans 

• Define the quality and security policies and procedures for information systems. 
• Guarantee proper compliance and governance with the clear documentation to support/ 
• Responsible for the migration of local tools to all Group tools 
• Support and assistance to users and cross-functional functions 
• Provide technical support and assistance to users. 
• Identify all the internal communication means required for the implementation of new IS projects, submit them for validation to the CTO before installation. 

OUR ETIQUETTE 

At TotallyAwesome, we work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. In our culture, you are encouraged to: 

• Be more AWESOME than you were yesterday  
• Be BRAVE, experiment, learn and share experiences  
• Be ACCOUNTABLE and get stuff done 
• Be INNOVATIVE, think big, find the game changer 

Our people are at the heart of what we do at TotallyAwesome and the driving force behind our growth and success. We value our culture as the lifeblood of our business and work hard every day to maintain this as we continue to grow and scale our team. We believe in offering opportunities to learn and grow every day and we’ve got a strong track record in developing great people. 

We are proud to be an equal opportunity workplace. We review job applications without regard to their race, color, religion, gender identity, national origin, citizenship, age, marital status. 

Finally, we are a team of passionate experts. We are not just leading in this industry, we are defining it.   

WHAT CAN WE OFFER YOU 

• Our people are at the heart of what we do at TotallyAwesome and the driving force behind our growth and success.   
• We value our culture as the lifeblood of our business and work hard every day to maintain this as we continue to grow and scale our team.   
• We believe in offering opportunities to learn and grow every day and we’ve got a strong track record in developing great people.  
• We are proud to be an equal opportunity workplace. We review job applications without regard to their race, color, religion, gender identity, national origin, citizenship, age, marital status.  
• Hands-on experience working with the leading kids & family brands across Australia & New Zealand bringing to life some of the most innovative and engaging digital experiences for our audiences.  
• Birthday days off!  
• Finish early Fridays!  
• Social work environment  
• Flexible working arrangements  
• Mentorship programs  
• Remote working support across APAC markets   
• Finally, we are a team of passionate experts. We are not just leading in this industry, we are defining it. 

Do YOU have what it takes to succeed? 

• University degree in an ITS field 
• 5 to 8 year's experience 
• Experience in team management and project management. 
• Microsoft operating systems: Windows 10 and Azure AD and federated SSO models. 
• Experience on OAUTH and SAML protocols. 
• Experience in MacOS management. 
• Experience in Office365 and M365 configurations. 
• Knowledge of Apple Business Manager product suite. 
• Sound understanding of the full range of network layers: cabling, patch panels, switches, VLANs, LANs, WANs, VPNs, routers, DNS, DHCP, and enterprise wi-fi. 
• Ability to interact confidently with internal staff on technical issues. 
• IT certifications such as MCSE will be an advantage. 
• Well–organized, independent, timely & proactive in carrying out duties. 
• Good team management capabilities, fluent English and Vietnamese. 
• A proactive and can-do approach to your role.