Job Summary
Job description
Overview of job
We are the ticketing solution provider of the top 3 greatest world sports tournaments. We are looking for smart, collaborative, enthusiastic, and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset
- Help customers to use our ticketing product in the most efficient way by delivering diverse technical service requests according to the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, …
- Analyze technical service requests from English/ French/ German speaking customers
- Provide estimation and propose alternative solutions if needed
- Process the requests according to the agreed solutions and handle change requests.
- Ensure the deliveries are on quality, on time
- Have high-speed interaction with stakeholders across Europe/US
- Have high-speed interaction with the Product team in Switzerland and Vietnam
- Participate in special technical projects upon request.
- Work closely with the Services Manager to maintain service deliveries and quality.
Perks you will love:
- Product for 150+ customers, millions of users worldwide
- Exposure to world famous customer organizations
- Swiss grade work organization & quality
- Frequent interactions with Switzerland/France/UK/Spain
- Build a fast & solid career path with clear & attractive promotion opportunities
- Advanced software factory & technical environments
- 300+ machines in build pipeline, 60+ technologies
- 300+ deliveries per year, full automated test suite
Benefits:
- Premium Health Insurance Package
- Fun, regular team building activities
- Love from the team. We are very collaborative & friendly
- Travel opportunities to visit our customers in Europe
- English class, training, strong support for career development
- Paralleled coaching & training from industry-leading experts
Job Requirement
- Bachelor’s degree in Computer Science, Telecommunication or related
- Open for fresher up to 2 years of experience working in IT industries
- Proficient in English is required; knowing French is a strong plus
- Knowledge of HTML, CSS, Javascript
- Knowledge in SQL is a plus
- Strong time management skills, able to identify and prioritize urgent/critical requests
- Good at logical and critical thinking to propose an accurate solution to customers
- Strong communication and presentation skills
- Has a strong customer-oriented mindset
- Experience with software testing/coding/Customer Services, working in a product’s company is a strong plus
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
-
French
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- HTML5
- CSS
- JavaScript
- MS SQL
COMPETENCES
- Communication Skills
- Time Management Skills
- Management Skills
- Presentation Skills
- Logical Thinking
- Critical Thinking
BUSINESS PROFILE
SecuTix is delivering a SaaS-cloud based Ticketing Engagement Platform.
SecuTix, a member of the ELCA group, is THE LEADING European Startup Company delivering SaaS-cloud based Ticketing Engagement Platform. We have offices in Switzerland, Vietnam, France, UK, Spain and Germany.
Our products are used by more than 150 customers, who are leading museums, sport clubs and stadiums, live entertainment, festivals, parks and cities all over Europe. Among our flagships are UEFA, Everton Football Club, Stade de France, Opéra National de Paris, Centre Pompidou in Paris, Picasso Museum. LOOKING AHEAD, WE ARE DELIVERING THE TICKETING TECHNOLOGY FOR EURO 2020 and TOKYO OLYMPICS 2020.
We are the first company in Europe that provides solutions for securing ticketing industry (prevent black market) based on blockchain technology. The solution is successfully tested in Paleo Festival 2017 (musical festival with 200k+ tickets sold in 1 hour) and UEFA Super Cup in Skopje 2017