Niteco Vietnam HN

Overview of job

The main responsibilities of the Infrastructure/DevOps Specialist include:

• Design and implement an architecture that supports the enterprise infrastructure of the whole organization, including legacy networking (switching, static, dynamic, and rule-based routing, etc.) and modern cloud infrastructure (Subnets, Gateways, Load-Balancers, Peering, etc.)
• Create plans and processes for infrastructure (internal and external) implementation and service sustainability with optimal performance and security
• Design and ensure the system backups and in place and disaster recovery is planned
• Ensure the servers/applications are monitored properly across the whole delivery organization and alerts are set up for necessary actions to address the problems ASAP
• Define KPIs and monitoring performance metrics for the systems to improve processes and bridge gaps
• Define a process for setting up new environments, manage infrastructure incident/change properly
• Identify the potential technology innovations and engage with businesses that increase infrastructure flexibility, reliability, scalability, resilience, availability, performance, and cost-effectiveness
• Ensure the systems provide the necessary security.
• Support and administrate firewall environment in line with IT security policy
• Analyze security systems and seek improvements on a continuous basis, and report possible threats or software issues.
• Conduct proactive research to analyze security weaknesses and recommend appropriate strategies.
• Make sure all infrastructure architectures & info documented

Other tasks
• Work closely with IT and Application Management Engineers to assist both internal and external clients.
• Be responsible for monitoring and addressing problems on a number of customers’ environments across storage and server hardware & operating system software (including Windows, UNIX and Virtualised environments)
• Provide periodic environment reviews and suggestions for enhancement of services or resiliency of environments
• Assist the 24/7 Proactive Response Team in the technical meetings with major clients on the issues that relate to the expertise of the Infrastructure/DevOps Specialist.
• Take initiative in improving reporting, processes, workflow and client outcomes
• Study and share new techniques, practices, tools and share for other team members

• Bachelor of IT, Computer Science, or relevant field
• Strong experience with SCCM and in-depth knowledge of security and experience using Microsoft Endpoint Configuration Manager
• Experience in handling any cloud infrastructure (Azure, AWS, GCP) & network, and system/data migration
• Microsoft Azure Certification or similar industry certification/qualification is highly regarded
• Have a deep and strong knowledge of scripting and programming in any scripting language (Python, Perl, Shell + AWK, TCL, etc.) and communication protocols (REST, SNMP, SOAP, etc.)
• Experience in using generic automation and orchestration platforms for Infrastructure Automation tasks
• Experience in Cisco/Arbor/Paloalto firewall appliances, F5/A10 load balancer, and network management tools (like Nagios, Cacti, Zabbix, …)
• Experience working in a customer support environment - phone, email, chat support.
• Good customer service skills with the ability to effectively deal with customer inquiries within a timely manner
• Good understanding of computer systems, mobile devices and website management
• Ability to analyze, architect, plan, monitor and optimize the infrastructure to meet the company and client expectations in terms of performance and cost
• Good communication skills (in English and Vietnamese). Be able to consult the customer with the best possible infra solution.
• The ability to work well in a team and individually
• The ability to adapt to changing situations, be focused on delivery while ensuring quality
• The ability to work under pressure and to tight deadlines
• High sense of responsibility
• Willingness to learn and share continuously
• Creative, innovative, and strive for continuous improvement
• Motivated in delivering top-quality work