HCL Technologies

Overview of job

DUTIES & RESPONSIBILITIES

• Aligning the delivery of IT activities (particularly Service Delivery Processes) at an individual site including acting as the primary point of contact for Clients and Actors.
• Strong Technical Knowledge in Microsoft OS, Office 365 tools, PC and Site user support, PC hardware, Notebooks , imaging , troubleshooting and fixing
• Sufficient knowledge of Network and Servers equipment, troubleshooting and providing smart Hands & Eye support
• Sufficient knowledge and good Hands on experience supporting Audio, Video and conferring systems and tools.
• Regular audit of Meeting rooms and IT Facilities rooms ( IDF/MDFs)
• Maintain all Site-specific SLAs (KPI and CPIs)
• Manage site IT inventory.
• Oversee the restoration of services during a major IT Incident affecting the site in coordination with the Process owner(s) of Incident Management and Incident Management Execution.
• Engage with Client leadership at the site on major IT Incident or project activities and ensure regular communication is maintained with Client leadership at the site.
• Conduct regular, thorough inspections of the IT environment at the site, take proactive action as appropriate to reduce site downtime and/or improve site performance and make recommendations to Client leadership that reduce the risk of site downtime or improve site productivity.
• Good in reporting and timely updates

• 18 paid leaves/year (12 annual leaves and 6 personal leaves) 

• Insurance plan based on full salary + 13th month salary + Performance bonus 

• Meal allowance of 730,000 VND/month 

• 100% full salary and benefits as an official employee from the 1st day of working 

• Medical benefit for employee and family 

• Working in a fast-paced, flexible, and multinational working environment. Chance to travel onsite (in 49 countries) 

• Free snacks, refreshment, and parking 

• Internal training (Technical & Functional & English)

 • Working time: 8:30 AM - 6:00 PM from Mondays to Fridays

MAIN REQUIREMENTS

• Candidate should have Bachelor or equivalent Degree in IT with 1-7 Years’ experience. Working in IT infrastructure in Service Delivery Role.
• Languages: English and Vietnamese (Read, Write and Spoken)
• CCNA and CompTIA A+ / MCITP Certification preferred