SkyLab

Overview of job

Job Description

This role coordinates product/development/support team to classify/solve incidents report by customer, reporting to the CTO/COO.  The candidate must be self-initiating and have a knowledge of services management processes. This role will work with Management to successfully deliver product and services. 

The responsibilities of the individual in this position include:

• Gathers incident/problem information.
• Coordinates product/development/support team to solve problem/incident in effective and efficient manners.
• Attend all project related meetings with stakeholders as necessary
• Responsible for directly liaising with product partners and customers to scope requirements on product customization related to the specific project
• Responsible for delivering solutions to problems agreed upon by stakeholders

• Competitive package
• Professional working environment
• Opportunities to challenge and develop your career
• Social insurance, health insurance, unemployment insurance as labor law stipulated
• Premium Healthcare
• Opportunity to participate in stock option program.
• Public holiday and Annual leave in accordance with the Vietnamese labour law

The successful candidate will have extensive demonstrable skills and experiences including the following:

• Strong problem solving and analytical skills
• DevOps/System engineering skills.
• Cloud Computing (SDN, CDN), Linux, Network, virtualization hand-on experiences
• Solid background in software engineering.
• Capacity to deal with ambiguity and solve complex problems effectively, analytical. 
• Proven ability to employ holistic approaches and looks at long term solutions
• Exceptional written, verbal and presentation communication skills in English
• Bachelor’s degree required
• 1-3 years of experience in a technical management role