WIZTECH Vietnam

Overview of job

• Takes cases from Level 1.
• Provides in-depth troubleshooting and backend analysis.
• Undertake Systems Projects.
• Prepare documentation.
• Monitor and respond quickly to incoming requests relate to IT issues from internal and customers.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users.
• Keep inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software.

1. Working environment

• Colleagues are friendly, sociable, support together
• Respectful working style.

2. Competitive benefit packages

• 13th salary & Bonus
• Attractive salary with annual salary review
• Holiday: 14 annual leave days for Manager based on Vietnam Government regulations.
• Free refreshments including coffee, tea, and snack, parking fee..
• Team building, monthly party (birthday party)
• Open culture: employee is valued, treated fairly and trusted
• Have opportunity to work with overseas clients, global Projects
• Chance to work in a friendly, well-equipped environment with both foreigners
• (Singaporean, Japanese, Korean, Chinese, Malaysian, Indonesian, Philippines)
• Opportunity to challenge with big projects in businesses fields such as: Luxury Hotel
• Chains, shopping mall, Manufacturing etc.
• Others benefits such as holidays and insurance benefits follow Vietnamese law.

• Able to provide standby after office hours on a roster basis.
• Patient task managers who know how to find or create solutions to unexpected problems.
• Work with multiple teams and departments, and need to be able to communicate and take ownership to ensure tasks are completed appropriately and on time.
• General awareness of computer systems, PC repair, and network management.
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability to deploy, configure, and support operating systems on desktop and mobile.
• Understanding and appreciation for information security within systems and user devices.
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

Qualifications:

• Minimum Nitec/Diploma in information technology discipline.
• ITIL certification is an advantage.