Job Summary
- Technical Skill:
- Mac OS ,
- Windows ,
- MS Office 365
Job description
Overview of job
As a part of the 1st line team, that currently counts 2 other team members, you will be the first person our customers will meet when they call or write to the SPRING family. In this function, it is important that you can define the IT problem so that the customer can move forward quickly.
For that, you need your experience with support in IT, both on the Windows and MAC platform, your strong customer service gene, and you’re understanding that speed plays a significant role for the customer
Your tasks will include:
- Answering user inquiries on MS Teams or on phone.
- Defining and managing issues.
- Problem solving IT related issues.
- Escalation of problems to 2nd or 3rd support.
Job Requirement
- Passionate about customer service and support
- Have more than 3 years of experience with IT support for larger companies and has a structured approach to task solution.
- Have experience with ticket systems, preferably ServiceDesk, but not a requirement.
- Have knowledge of Office365 administration.
- Good in both writing and speaking English, (TOEIC 500)
- Good overview and can prioritize tasks.
- Knowledge on both Windows and Mac platform.
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- Mac OS
- Windows
- MS Office 365
COMPETENCES
- Customer Care
BUSINESS PROFILE
SPRING Production in Vietnam is specialized in marketing implementation.
We believe the production and implementation of advertising and marketing materials is a specialist activity that requires the same level of expertise as the creative process.
Thanks to our high level of scalability, there is no limit to the number of formats or languages your project can be converted to – allowing us to deliver the exact product you wish. Together with our workflow and asset management technology, our production setup provides high-quality and cost-efficient solutions for global brands.
With strong team of 155 people, SPRING Production provides that expertise. Thanks to them, we can ensure all marketing materials can be delivered to any market cost-efficiently and in an uncompromised quality.
It’s simply what SPRING Production does best.