Bosch Global Software Technologies (BGSV)

Overview of job

- Define user research scope, objectives, and methods
- Create research plans (time, definition of user groups, methods, activities, data storage)
- Organize and conduct qualitative and/or quantitative research and user tests in various locations (incl. remote)
- Analyze and evaluate research data; synthesize (e.g., create Top Findings, Opportunity Areas, Design Principles)
- Transfer user requirements to products and services and define user requirements for hand-over to designer/developer
- Support in the ideation and prototyping phase with research findings
- Prepare, conduct, and evaluate workshops (e.g., Question Zero, stakeholder mapping, customer journey mapping, requirements collection, ideation)
- Identify problem areas through key performance indicators and propose changes and improvements to the service experience
- Collaborate closely with different disciplines (e.g., interaction designers, software developers, product managers) and domain experts (e.g., manufacturing, legal, automotive) in an international context
- Contribute to strengthen the design thinking culture within the Bosch IT environment (e.g., participate in UX Open Hour, teach in PEP Training, UX Design Camps, communicate, create blog posts and awareness sessions)

- Deep understanding of User research methods & tools
- Qualitative data analysis & convert insights into consumable format (requirements, user stories, use cases etc. for further developments)
- Analytical and conceptual skills, including critical thinking and insights into solution directions
- Deep understanding of building service experience
- Very good critical thinking skills (ask what does/does not make sense)
- Ability to listen, observe/investigate (incl. "reading between the lines" the unspoken feelings/emotions of users), prioritize insights, drive the research activity independently, handle findings objectively (being unbiased), quickly deep dive in topics where you are not an expert incl. secondary research/self-immersion
- Ability to make use of available (software) tools for remote research activities/workshops and select appropriate methods and techniques depending on specific cases

+ Plus points:
- Basic knowledge of SAP technology, understanding SAP processes and flow charts, and/or experience in collaboration with SAP developers.
- Languages: High level English language proficiency required; proficiency in German

+ Education:
- Diploma or Bachelor’s/Master’s degree in Psychology, Sociology, Cultural anthropology, Service Design or a comparable field of study, ideally with empirical user research and service design as the main focus.

+Experience and Know How:
- At least 3+ years of working experience in IT development products or Services design in research institute or UX department of a company.
- Deep understanding of user research methods & tools and qualitative and quantitative data analysis.
- Ability to transfer user requirements to products and services and define user requirements for hand-over to designer and developer.
- Proficiency in a variety of user research and testing methods, as well as conducting workshops.