Techcombank

Overview of job

Job Purpose

The IT MIDDLEWARE/INTEGRATION application Operation Expert is responsible for providing MIDDLEWARE/INTEGRATION (IBM WebSphere, Oracle Fusion, Mulesoft, JBoss, Kafka, Tomcat, K8S, etc.) expert knowledge in the application operation to ensure the stability and performance of the systems.

1. To prevent the incidents & problems from happening by:

• Proactively address weaknesses, risks and problems on the MIDDLEWARE/INTEGRATION applications then have remediation plan to mitigate it to improve quality of services.
• Periodically review and assess the weaknesses, risks of the MIDDLEWARE/INTEGRATION applications.

1. Manage & hands-on incidents/problems solving activities:

• Manage the troubleshooting and directly handle the incidents & problems relating to the MIDDLEWARE/INTEGRATION applications.
• Analyze and conclude the root cause of the incidents & problems, define & implement the solutions to recover the services quickly and prevent them from repeating.

1. Co-operate with MIDDLEWARE/INTEGRATION operation functions to establish and apply operation best practices, standards and frameworks into the MIDDLEWARE/INTEGRATION operation of TCB:

• Train and support.
• Improve the operating processes and tools. 
• Monitor & report out the compliance of the operation activities in real-life.

Key Accountabilities (1)

• Collaborate with the appropriate departments to deeply understand the MIDDLEWARE/INTEGRATION applications, as a basis for the efficient and stable operation of services.
• Define operation frameworks, standards, processes, checklists, and tools for the MIDDLEWARE/INTEGRATION applications and communicate them to MIDDLEWARE/INTEGRATION operation functions to apply into daily operation.
• Analyze and propose improvements upon technology and standards across the organization.
• Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
• Provide advice, trainings, and supports to people in the MIDDLEWARE/INTEGRATION operation function.
• Participate as a key member in the incident response team to directly drive incident/problem handling
  progress and responsible for analyzing and concluding the root cause of the incidents and problems; define and implement the solutions to recover the services quickly and prevent them from repeating.
• Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the MIDDLEWARE/INTEGRATION applications, then provide remediation plan to improve quality of services.
• Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
• Monitor and report out the compliance of the operation activities in real-life.
• Report periodically to the Director of Infrastructure Services Excellent Center.

Key Accountabilities (2)

• Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in the MIDDLEWARE/INTEGRATION applications operations.
• Ensure that team members fulfill their commitments on service quality and comply with the Bank's
  regulations and policies.

Why you'll love working here

• Attractive salary package based on your skills and experience.
• 13th month salary + performance bonus (up to 3 months).
• 15 paid leaves + 1 birthday leave.
• 100% salary in probation time.
• Advanced health insurance for you and your family.
• Flexible working time.
• Preferential loan policy for TCB’s employees.
• Clear career path development.
• Dynamic and challenging working environment.

Your skills and experience

• A bachelor’s degree in computer science or a related field.
• Advanced certifications related to MIDDLEWARE/INTEGRATION platforms is an advantage.
• A minimum of 5 years' experience as a MIDDLEWARE/INTEGRATIONs operation and implementation.
• Proficiency in IBM websphere, Oracle Fusion, Mulesoft, Kafka, JBoss, Tomcat, etc.
• Proficiency in K8S, Dockers container, CI/CD, etc.
• Analytical mindset and good problem-solving skills.
• Excellent verbal and written communication skills.
• Highly organized and responsible.
• Capable of working under pressure.
• Up-to-date with trends and developments in MIDDLEWARE/INTEGRATION administration.
• English, according to TCB's regulations in each period.