Job Summary
- Technical Skill:
- MS SQL ,
- T-SQL ,
- WMI ,
- Windows ,
- Linux ,
- DNS ,
- Active Directory ,
- TCP/IP ,
- MS Exchange Server ,
- DHCP ,
- MS Azure ,
- ITIL
Job description
Overview of job
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Follow the SLA for issues with respect to the severity.
Job Requirement
- Excellent English proficiency
- Specific knowledge of System Center Operations Manager 2016 and subsequent versions – A plus, similar monitoring products.
- Specific Knowledge of System Center Service Manager 2016 and subsequent versions – a plus, similar ticketing products.
- Knowledge of System Center Orchestrator 2016 and subsequent versions – a plus, similar orchestration products.
- Specific Knowledge of System Center Virtual Machine Manager 2016 and subsequent versions – a plus, similar Machine Manager products.s
- Knowledge of Management Pack Technology, Overrides, Rules and Monitors.
- Experience with SQL administration/configuration including basic knowledge of TSQL syntaxis, WMI functionality and queries.
- Knowledge of Windows and Linux operating systems.
- Knowledge of Exchange, AD, DNS, DHCP, TCP/IP, Network and Azure.
- ITIL certification/MOF are pluses.
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- MS SQL
- T-SQL
- WMI
- Windows
- Linux
- DNS
- Active Directory
- TCP/IP
- MS Exchange Server
- DHCP
- MS Azure
- ITIL
BUSINESS PROFILE
iTechwx dedicates the One-Stop Digital Transformation Service to our customers.
Conquer the Everest, Together with iTechwx.
[Contact Center Services] iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.
[Information Technology Services] iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.
iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Binh Thanh District, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.