Job Summary
Job description
Overview of job
Job Overview:
The Global Service Desk Team Member will be a part of service desk technicians team. The team is primarily an L1 support team providing incident and request management to a global business.
In this role you will be expected to efficiently and effectively manage the day-to-day tickets, ensuring that all work is recorded, updated, and resolved in line with the teams policies.
Duties & Responsibilities
- Provide L1 end user support, analyzing and fixing issues where appropriate or escalating when required.
- Onsite and Remote issues troubleshooting
- Level 1 Support around:
- Windows Administration:
- iOS and Android Enterprise
- Microsoft 365
- Computer hardware (laptops, screens, peripherals, docking stations etc.)
- Office equipment like Printers, Scanners, Multi-Function Print devices.
- And other systems or applications based on Standard Operating Procedures
- Level Work on system and support documentation.
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges.
Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base.
We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting .
Joining SPS Vietnam today, you can enjoy:
+ Competitive and performance-oriented remuneration system
+ On-going training and development plan
+ Promotion & bonus opportunities
+ Private medical care for you and your family,
+ Professional and challenging working environment.
Job Requirement
Required Skills and attributes
- At least 1 year of experience in working as help desk supporter.
- Experience working as a support technician in an L1 or L2 capacity.
- Accuracy and attention to detail, with good prioritizing skills
- Ability to work unsupervised using own initiative.
- Excellent communication skills, with a customer-oriented approach, languages:
- English – C1 or equivalent level
Nice to have
- Microsoft Endpoint Management certification
- ITIL certification.
Notes: "By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- iOS
- MS SharePoint
- Android
- ITIL
COMPETENCES
- Detail oriented
- Proactive
- Communication Skills
BUSINESS PROFILE
SPS Vietnam, the international leading IT company, awarded TOP 5 ICT in Vietnam.
Swiss Post Solutions Vietnam Ltd is a part of Swiss Post specializing in Data Entry and Business Process Outsourcing services. As a company with strong and rapid growth, we have been recognized as a leading IT company and TOP 5 ICT in Vietnam.
Our goal is to be a reputable worldwide service provider, providing outstanding quality at the most competitive price and the highest level of information security.
The combination of a European Management team and ambitious employees from well-known local and international universities give us the chance to offer our products and services of European quality, but made in Vietnam. This concept provides us with an important competitive advantage in the international market. We strive to provide a friendly working-environment where people feel like a family and are free to voice their opinions.