Capgemini Vietnam

Overview of job

Role Overview:

The Delivery Manager will serve as the face of the consulting services organization on the ground, ensuring seamless delivery governance, stakeholder engagement, and operational excellence. This role demands consultative leadership, proactive issue resolution, and a strong focus on expanding client footprint and satisfaction.

Life at Capgemini is dynamic and fun, a place where people love to work. A career with freedom, full of learning and development opportunities and the support to help you achieve your best.

A career at Capgemini is rewarding and constantly transforming. Here are the top ten reasons why people love working at Capgemini.

1. Your values are our values: 

We’re guided by seven core values: honesty, boldness, trust, freedom, team spirit, modesty, and fun. If you share those values, then you’ll find your place with us.

2. People come first

Through our People Charter, we encourage free exchange of ideas, respect for differences, and wellbeing in the workplace for everyone.

3. Never stop learning

At the Capgemini Group University, you’ll learn via classroom-based and virtual courses, e-learning modules and rich-media online resources.

4. Feel free to grow

Over the course of your career, your goals may shift. Want to change your focus? Switch tracks? We’re here to help.

5. Get inspired by your colleagues

Our cultural diversity means you’ll always have something to learn from those around you.

6. Forget the notion of the “typical day”

Challenge and variety are constants here. From the work you do to the people you meet to the places you travel, we’ll keep you on your toes.

7. Strike a balance that works for you

You’re human—and so are we! We strive to make sure our employees achieve a healthy, happy work-life balance.

8. Count on us for career growth

We’re always growing and so should you. We prioritize the personal development of our team members with our Capgemini Group University.

9. Your Love for Travel

We have 300 offices in 40 countries around the world. You’ll have opportunities to travel or work in different locations.

 10. Dig in your first day

Whether you join us as a recent graduate or a seasoned professional, you’ll start to work directly on challenging projects from day one.

Key Responsibilities:

Delivery Governance & Excellence

• Ensure adherence to delivery frameworks, SLAs, and quality benchmarks.
• Establish and monitor controls to maintain delivery hygiene and excellence.
• Mobilize the right talent aligned to project needs and client expectations.

Client Engagement & Relationship Management

• Act as the primary point of contact for local client stakeholders.
• Drive strategic conversations to understand client needs and align delivery outcomes.
• Identify and pursue opportunities to expand service offerings and deepen client relationships.

Leadership & People Management

• Provide leadership and support to on-ground delivery teams.
• Actively seek and incorporate feedback from clients and teams.
• Collaborate with the local centre leader to address people and delivery challenges.
• Foster a culture of accountability, collaboration, and continuous improvement.

Escalation & Issue Resolution

• Serve as the escalation point for all delivery-related concerns.
• Proactively resolve issues and ensure timely communication with stakeholders.

Success Metrics

• Improved customer satisfaction scores.
• Expansion of service footprint within client accounts.
• Delivery of projects within scope, time, and quality parameters.
• Positive team engagement and retention.

Addition requirement

• 5+ years of experience in software delivery leadership roles, preferably in Agile environments.
• Strong background in Java technologies and modern software engineering practices.
• Proven experience in leading distributed teams and managing offshore delivery.