Ingenico Group

Overview of job

REPORTING TO: Vietnam R&D Head

KEY RESPONSIBILITIES

Product Ownership (20%)

• Act as the bridge between customers and development teams to align on requirements and product goals
• Gather, clarify, and prioritize product requirements from stakeholders
• Define acceptance criteria and support backlog management
• Support solution delivery to customers, ensuring clear communication of features and value
• Participate in product release planning and provide input on product roadmap from QA and customer feedback perspective

Quality Assurance & Testing (70%)

• Work with Project Manager to understand features and establish tests strategy (unit, integration)
• Develop and maintain test plans, test cases
• Perform functional, regression, and integration testing for software/POS applications/Licensed or SaaS solutions
• Manage release identification and validation within CI/CD pipelines
• Ensure product quality by validating compliance with customer requirements

Technical Support (10%)

• Provide technical support to customers and end-users for POS applications, TMS (Terminal Management System), NCC (Network Communication Controller) and solution-related issue
• Diagnose and troubleshoot NCC-related issues, using Unix command line for investigation and configuration; Perform periodical onsite maintenance
• Diagnose and troubleshoot application and system-level issues
• Escalate unresolved technical problems to the appropriate internal teams
• Document product-related technical knowledge and troubleshooting guidelines for clients and internal use
• Follow up with clients to ensure solutions are fully functional after fixes or upgrades

Key Performance Objectives/Indicators

• High-quality, bug-free product releases aligned with customer requirements.
• Reliable workload/test effort estimates for project planning.
• Effective customer support with timely resolution of solution issues.
• Contribution to product backlog quality and release success.

• Work life balance, no OT, 15 days off
• Chance to go onsite/other countries for training
• Fully remote

Attractive benefits:

• Great salary package, annual performance review 
• Performance bonus 
• Full salary in probation 
• Social insurance on full salary from probation 
• Premium Health insurance covering for employees, lawful spouse, and unlimited number of children from probation 
• 15 days off annually, paid sick leaves, annual Heath Check-up 
• Working from Monday – Friday, from 9AM to 6PM, no OT 
• Equipment: Laptop, monitor 

SKILLS/COMPETENCY SPECIFICATION

• Strong knowledge of Quality Assurance & Quality Control principles
• Hands-on experience in testing mobile applications (especially Android)
• Good knowledge of SQL databases, web/host protocols, and encryption methods (preferred)
• Experience in diagnosing and troubleshooting application/system issues
• Strong problem-solving, analytical, and critical thinking skills
• Ability to manage priorities and balance QA, support, and product-related tasks
• Excellent communication and teamwork skills
• Basic Unix command line knowledge (mandatory for NCC support)
• Knowledge of payment domain (EMV, QR, ISO8583) is a plus

LANGUAGES:

• Basic English communication

EDUCATION QUALIFICATIONS / EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years’ experience in QA/Technical roles, with exposure to customer support and/or product ownership
• Certifications in QA, Agile/Scrum, or Product Management are a plus
• Background knowledge: IT, Android, embedded devices, network, Window/Unix platform