Bosch Global Software Technologies (BGSV)

Overview of job

We are looking for a Customer Quality Engineer (CQE) to act as the quality interface between customers in Vietnam and their contract manufacturer (CM) sites. This role requires strong problem-solving, customer communication, and the ability to work independently while collaborating with cross-functional teams.

Key Responsibilities

• Serve as the quality window toward Vietnam customers and their CM sites.
• Collect failed parts, summarize failure information, and manage FAR (Failure Analysis Report) data.
• Monitor and report quality performance metrics (e.g., PPM), identify trends and drive improvement actions.
• Coordinate Failure Analysis (FA) with internal teams/labs and ensure timely closure.
• Lead/drive 8D problem-solving process and prepare 8D reports for customers/CMs.
• Communicate FA results clearly, explain root cause and corrective/preventive actions to customers.
• Provide on-site support at customer/CM locations when needed.
• Build and maintain strong relationships with customers, CMs, and internal stakeholders.

Why BOSCH?

Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Benefits and Career Opportunities

• Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
• English-speaking environment, with opportunity to be part of innovation team and work in global projects
• Onsite opportunities
• Engage in our diverse training programs which surely help strengthen both your personal and professionalism
• Flexible working time
• 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
• 100% offered salary and mandatory social insurances in 2-month probation
• 15++ days of annual leave + 1-day of birthday leave
• Premium health insurance for employee and 02 family members
• Lunch and parking allowance
• Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building…

Must have

• Education: B.E. in Electronics/Electrical/Mechatronics/Physics/Chemistry/Materials or equivalent.
• Experience: At least 3 years of experience working directly with customers in quality/customer-facing functions (CQE, Quality Engineer, Customer Support Quality, Supplier/Manufacturing Quality with customer interface, etc.).
• Solid knowledge/experience in: 8D methodology, Failure analysis coordination and structured problem-solving
• Semiconductor/MEMS sensor basic understanding (hands-on exposure is a plus)
• Language: Mandarin (HSK4 or above required) and English (business communication).
• Strong communication, stakeholder management, and customer handling skills.

Nice to have

• Experience with MEMS sensors or semiconductor products/production environment.
• Background in customer complaint handling, escalation management, or cross-site quality coordination (CMs).