NSC Software

Overview of job

Responsibilities

As a Delivery Manager at NSC, you can work remotely, with flexible working hours. 

We are looking for an experienced and results-driven Delivery Manager to lead the successful execution of client projects, ensuring quality, timelines, and stakeholder satisfaction. This role is critical in scaling our delivery operations and is structured as a leadership track position toward Chief Delivery Officer (CDO). This role is positioned on the Leadership Track, with growth toward the Chief Delivery Officer (CDO). As you progress, you will:

• Take on wider portfolio management responsibilities
• Participate in strategic planning and executive decision-making
• Lead transformation initiatives across delivery functions
• Own delivery governance and company-wide client satisfaction metrics

Main responsibilities:

Project Oversight & Delivery Leadership

• Manage end-to-end project delivery across multiple teams and clients, ensuring quality, budget, and timeline.
• Work closely with technical leads and project managers to ensure team alignment and execution.
• Monitor KPIs across delivery teams and drive continuous improvement across the board.

Presales & Client Engagement

• Participate in presales activities, including requirement analysis, solution design, and estimation.
• Collaborate with the sales team to prepare proposals and statements of work (SoW).
• Join bidding and pitching sessions with potential clients as a technical and delivery advisor.
• Support project onboarding and transition from presales to delivery.
• Provide clients with advice on software architecture, technology stack, and delivery models (Agile, Scrum, Kanban).
• Act as a trusted advisor in technical and process matters during early engagement phases.
• Suggest improvements to delivery processes, tools, and governance models.

Team Building & Growth

• Recruit, mentor, and grow high-performing delivery teams.(PMs, BAs, Devs, QA, etc.)
• Promote a culture of ownership, learning, and excellence within the team.
• Ensure proper resource allocation and skill development

Stakeholder Management

• Act as the main point of contact for clients and internal stakeholders
• Maintain regular communication, status updates, and project reporting
• Build trust-based relationships through transparency and reliability

Operational Excellence

• Implement delivery best practices, frameworks, and metrics (e.g., Agile, Scrum, OKRs)
• Optimize delivery processes for scalability, consistency, and quality
• Collaborate with Sales and Tech teams to align business goals with delivery capabilities
• Contribute to resource planning, budgeting, and forecasting
• Support initiatives that improve profitability, client satisfaction, and team performance
• Identify opportunities for business growth through efficient delivery models

Skills & Qualifications:

• Fluent in English communication
• 5+ years of experience in project or delivery management, preferably in IT, software, or digital services
• Proven track record of delivering complex, multi-team projects on time and within budget
• Strong understanding of project management methodologies (Agile, Scrum, Kanban, or hybrid)
• Hands-on experience with project management tools (e.g., Jira, Asana, Trello, MS Project)
• Demonstrated ability to lead cross-functional teams (PMs, Developers, QA, BAs, designers)
• Excellent stakeholder communication and expectation management skills
• Strong problem-solving and conflict-resolution capabilities
• Ability to balance strategic thinking with hands-on execution
• Comfortable with KPIs, delivery metrics, and continuous improvement
• High degree of ownership, accountability, and business mindset

Nice-to-have skills and experience

• Experience with scaling delivery operations in fast-growing or startup environments
• Client-facing experience in high-stakes projects, particularly enterprise or international clients
• Knowledge of budgeting and financial management within delivery (e.g., margin control, P&L exposure)
• Experience managing hybrid or remote teams across multiple time zones
• Understanding of DevOps, CI/CD pipelines, or modern engineering practices
• Formal certifications such as PMP, PRINCE2, SAFe, or ITIL
• Familiarity with product delivery cycles or experience in a product-led organization
• Change management or transformation leadership experience
• Exposure to CRM/ERP systems or industry-specific software, depending on your domain
• Strong data literacy (e.g., using data for performance tracking, OKRs, reporting)