Job Summary
Job description
Overview of job
Responsible for identifying automation opportunities and converting them into development of stories via code/algorithms to promote the Cognitive Process Transformation agenda for all NAB technology, aligned to Workplace Service support strategy.
JOB RESPOSBILITIES
- Collaborate with the SMEs from the Service Support teams to understand the current workflows and help design autonomous solutions empowered by chosen AI IP stack (Azure, Google, AWS, etc.)
- Contribute to the solution design, usually in collaboration with business analysts, platform architects, security architects and product owners
- Work closely with other software engineers in a hands-on fashion, to implement the solutions in a programming environment
THE BENEFITS AND PERKS
1. Generous compensation and benefit package
- Attractive salary and benefits
- 20-day annual leave and 7-day sick leave, etc.
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and frequent appreciation gifts
- Extra benefits for long-term employees
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Well-structured learning and development programs (technical and soft skills)
- Sponsored certificates in both IT and banking/finance
- Premium account on Udemy
- English learning with native teachers
- Opportunity for traveling & training in Australia
3. Professional and engaging working environment
- Hybrid working model and good work-life balance
- Well-equipped & modern Agile office with fully stocked pantry
- Special programs to improve your physical and mental health
- Annual company trip and events
- A solid talented team behind you – great people who love what they do
Job Requirement
MANDATORY SKILLS:
- Bachelor's degree in Computer Science, Information Systems or related field.
- 5+ years of relevant industry experience in a technical role, including cloud development, user experience, machine learning and data analytics at the enterprise level:
- MS Azure (2-3 years),
- Chatbot DevOps (2-3 years),
- ServiceNow experience, and - Nice to have
- Service desk or customer service (desirable)
- Minimum 4 years programming experience in Gen AI, Conversational AI, NLP, NLU, NLG, R, Python, Node JS, React
- Strong understanding of operating systems & networking concepts.
- Expert knowledge of CI/CD Platforms like Managed Kubernetes Service (AKS), Container Platforms, Compliance Build Automation, Agile, and Developer, AppSec tools.
- Good understanding of storage, load balancers, virtualization, web, database and messaging services with the ability to dive deep into any of these areas when necessary.
- Displays proven knowledge and expertise in the digital space
- High attention to detail and always ready to push the limits
- Six sigma certifications (at least Green Belt) is desired with experience of at least three enterprise level process improvement projects
- End-to-End customer experience management is desired
- Ability to work collaboratively in a cross functional DevOps team environment
- Experience building machine learning algorithms, and then testing results against trained data sets, using unstructured inputs and converting them into structured form is desired
- Excellent communication skills
Desirable Certification:
- AZ-900
- AZ-203
- AI-100
- AZ-400 (optional)
- ITIL v3
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- JavaScript
- NodeJS
- MS Azure
- Algorithm
- Machine Learning
- Python
- MS Virtualization Technologies
- UX
- DevOps
- ServiceNow
- ITIL
- Kubernetes
- Chatbot
- Six Sigma
- NLU
- AKS
- CI/CD
COMPETENCES
- Customer Care
- Agile
- Detail oriented
- Communication Skills
BUSINESS PROFILE
NAB Innovation Centre Vietnam is owned by NAB - Australia’s largest business bank.
NAB Innovation Centre Vietnam is part of National Australia Bank (NAB) Technology & Enterprise Operations division. The mission of the NICV is to connect the talents of Vietnam to NAB and together improve the lives of those in the Vietnam technology community.
As Australia’s largest business bank, NAB is focused on delivering great experiences for customers. To do this it uses modern technologies, alongside great technology talent including leading software engineers, cloud experts and quality engineers.
We’re working on interesting projects to help NAB’s 8 million customers: By joining us, local software engineers will have access to a wide variety of projects and opportunities, working closely with colleagues in Australia and with global partners such as AWS and Microsoft to take advantage of the latest modern technologies.
We’re investing in you: We strive to create not only a great place to work, but also the best technology centre for tech engineers to thrive.
It’s more than just a career!
We believe in people with ideas and dreams, and we want you to achieve your aspirations. If you have an appetite to learn, grow and elevate others around you, this is the place for you!