Tanner Vietnam

Overview of job

As a key contact in our IT Service Desk, you will support colleagues with all IT-related issues and ensure smooth daily operations.

• Act as the first point of contact for internal IT support requests 
• Receive, prioritize, and resolve incidents and service requests using a ticketing system 
• Install, configure, and maintain workstations and peripherals (desktops, laptops, smartphones), including regular updates and patching to keep devices secure and up to date 
• Support onboarding and offboarding processes, including account setup, permissions, device provisioning, and user introduction 
• Ensure proper deactivation of accounts and return of hardware during offboarding
• Ensure IT equipment (workstations, conference technology, etc.) is properly set up and functioning for daily use
• Assist in monitoring IT systems and proactively identify issues

Additional responsibilities may include:

• Assist in administering local Active Directory and supporting Microsoft 365 environment management
• Assist in managing user accounts and access rights in Entra (Azure AD), Exchange Online, Teams, SharePoint, and related services
• Assist with procurement of hardware and software, including license and maintenance tracking

Working time

• 1 position: from 13:00 to 22:00 Vietnamese time

• 40h work/week 8h/day: Monday - Friday.
• Competitive salary with the benefit of taking over your state social insurances, health insurance and unemployment insurance (including 2-month probationary period)
• Flat hierarchies
• 13th month bonus salary.
• 15 vacation days.
• Company events
• Corporate health and accident insurance (after a 2-month probationary period)
• Annual Health Check.

• Completed vocational training in IT (e.g., IT Specialist for System Integration) or a comparable degree in Information Technology
• Initial professional experience in IT support or system administration
• Strong knowledge of modern Windows operating systems
• Confident use of Microsoft Office and standard workplace applications
• Familiarity with Active Directory and Microsoft 365 services is expected
• Strong service-oriented mindset with a high level of reliability and professionalism
• Ability to communicate technical concepts clearly and effectively to non-technical users
• Well-organized with the ability to prioritize tasks and work under pressure
• Team-oriented with a collaborative and supportive working style
• Very good English language skills; German is a plus
• Experience with virtualization technologies (e.g., VMware), Citrix environments, or storage systems (e.g., NetApp) is a plus