CAEX

Overview of job

Job Purpose

• IT Collaboration Operator, with the main major is administering all domain policy of CAEX. They perform as administrator of CAEX policy management system, to make a clear rule for users in organization, to follow the Information Security, and avoid, reduce potential risk for the bank. 
• With the responsibility of managing user domain policy, IT Collaboration Operator also seek for the better solution, better system to manage overall the user of the bank, help them to have IT office support for working effectively.

Key Responsibilities:

• Administer Microsoft Office 365 (O365) for CAEX users and manage user groups/domain policies.
• Manage CAEX domain policies and internal web portal operations.
• Build, operate, and improve procedures related to domain policy management.
• Provide technical support for end users and ensure requests are handled within SLA.
• Handle incidents and escalations related to user support and terminal systems.
• Coordinate with related teams to troubleshoot incidents, restore services, and identify root causes.
• Manage contracts, licenses, and service quality of vendors such as O365, Microsoft Azure, SCCM, etc.
• Conduct technical training and technology transfer sessions periodically.
• Manage and install IT devices at Regional Centers.
• Prepare KRI reports and monitor anti-virus update status for CAEX workstations.
• Evaluate and improve service quality based on periodic customer feedback and surveys.
• Continuously improve user support services to ensure fast, accurate, and effective support.
• Manage outsourcing vendors and monitor Symantec Endpoint Protection (SEP) installation and update status.

• Mức lương cạnh tranh 
• Phụ cấp ăn trưa, điện thoại, gửi xe 
• Thưởng tháng 13 
• Thưởng hiệu quả kinh doanh 
• Bảo hiểm sức khoẻ cao cấp
• BHXH/BHYT/BHTN nghỉ phép theo luật, du lịch/nội bộ hằng năm. 
• Trực tiếp tham gia phát triển các sản phẩm tài chính thế hệ mới (Web3, DeFi, RWA) trong bối cảnh Việt Nam vừa chính thức luật hóa tài sản mã hóa (từ 01/01/2026). 
• Môi trường làm việc chuyên nghiệp, năng động, tôn trọng, kỷ luật. 
• Cơ hội làm việc và kết nối trực tiếp với đội ngũ nhân sự công nghệ hàng đầu toàn cầu

• At least 1 year of experience in IT support, vendor management, and procedure management. 
• Experience with PC, domain, LAN, WAN, ITIL, SCCM, servers, etc. 
• Strong organizational skills to ensure business requests delivered to IT are completed with good quality, on time, and within planned resources. 
• Good teamwork, communication, and negotiation skills. 
• Good Microsoft Office skills including Word and Excel. 
• Understanding of financial services business processes and constraints. 
• Knowledge of relational databases. 

Nice to Have

• Experience working with O365, Microsoft Azure, SCCM, or endpoint security systems. 
• Experience supporting enterprise user environments and managing outsourcing vendors.